Empire Storage on Dakota

Great for my needs.

Matthew was very helpful and patient with me, and also very friendly!

Caused very much stress

Was given the gate access code and was working on a very tight time schedule. I had to be to another location to leave a trailer as this facility was not able to accomadate( after assuring me they could). Was imperative that I get to my second stop before dark. When I arrived to this storage facility there was a combination padlock on my rental unit. I tried repeatedly to reach my contact but with no success. I as no choice but to put my stuff on the ground across from my unit, meaning I had to handle a lot of heavy things twice. After much more time and aggravation I was FINALLY given the combination code for the padlock. I was given some cock and bull story about the handyman supposed to remove the lock earlier but it was too hot to work, etc, etc. Then I was told that the handyman for the facility would put my things in the unit for me that evening. After several more hours (now 11:00 at night) I drove back to the facility (if you want something done right you do it yourself). Sure enough my things were still on the ground. Then I called Steven the contact with no answer. I sent him an irate message. After another couple of lies he finally gave me the code for the padlock. I put my things in the unit myself and locked it up myself. This was approaching midnight and I had an early morning flight to catch. Conclusion. Absolutely the most unprofessional and unorganized experience I’ve ever had with this type of service.

The people were very nice and agreeable

I never gotten a storage unit myself so I went to the office and asked them about it. They where very professional and also fun to talk to. I might even be getting my next apartment with them. The pricing for the storage unit is a little more expensive then i was expecting but it's a fair price.