Prime Storage - Hilton Head

Absolutely the Best in the Business!

This experience has been PERFECT from start to move in and will undoubtedly continue because the commitment to EXCELLENCE is clear from the start! The Manager is super efficient and just the nicest gentleman! I drive directly to the facility, the Manager stayed to make sure everything was ready for me enabling me to unload my rental car and move in! It was an EXCEPTIONAL experience. The facility is spotless, in great order and easy to navigate. Thanks for your standard of Excellence in Customer Service.

Much cheaper than public storage

Saved a lot of money and is no further from our home

Great Storage Option

What a wonderful storage option that is First Class from the initial online inquiry to visiting the local office and completing the paperwork. They are certainly top tier in all aspects and have created a wonderful business model. Great service at affordable prices.

Good atmosphere

It's good has good atmosphere, good security,ok price

Easiest part of my move

I had a very long and frustrating move from New York to South Carolina but this was the easiest, most helpful and friendliest part of my move! Very nice facility!

No light and huge rent jump after only 5 months

No light for several months after taking unit and a huge jump in monthly rent after only five months. Local office does not return any phone calls at corporate it’s more responsive

Great staff. Very friendly and very helpful.

This is my first storage unit ever. It's not very big and we haven't had it very long but I was really impressed with the friendly helpful staff and the overall cleanliness of the facility.

Please replace blown out bulbs

Improve cleaning and replace light bulbs

I am very pleased with the overall property.

I am very please with the overall property.

14 Years at this storage facility

We have had several different storage units at this facility and even through the changes in ownership, we have had a positive experience I appreciate the lights and cleanliness in the climate controlled spaces.

Good with exception of interrupted elevator service.

This facility is generally good and staff are courteous and helpful. Historically, there has been a problem with the elevator. I have two units on the second floor both with items that cannot be easily moved up and down fire escape stairs. Initially the elevator was down for several weeks. More recently service is interrupted from time-to-time.

Ground floor easy access location.

Moving is never fun but the friendly people at Prime Storage took care of my wife and I. They really made the process easy set us up with the unit we wanted. Auto billing made monthly payments easy.

Clean. Temp controlled. Well managed.

Have rented two units for about 12 years. Both temp controlled. Clean facilities. Well managed. Rental costs have increased year over year since “new” ownership. Have stayed with the new company due to location and quality of service. On my recommended list.

Requires and then mishandles requests for Ins.

Elevator was out of service the day I was moving into my locker. I had to hand carry all my stuff up a long flight of stairs. Frustrating. 10% price increase in first year - based on what? Sends out requests for proof of insurance, while threatening to add insurance charges whiteout proper notice.

Fabulous

Very helpful! It is especially wonderful to have extra space at the beach setting!