Midgard Self Storage - Seneca - 600 Shiloh Road

Moving back home

I was expecting to sit down with a live person vs the virtual process.

Didn't like the virtual process

The virtual process took too long. The address for your buildings should be larger so you can easily spot from the road.

I like that it is close to my home.and it clean.

A very good place to store you things.i have been with them for 5 years and they are really good.

Everything was good

Everything was good.and the storage unit are nice and clean inside and out.

Between apartments

We only need rental for a few weeks while between apartments

I would recommend this facility

The interaction with the virtual agent was great though the image could be improved as the border was too artificial. Then the gate code we were given did not quickly either get inputted into the system, or the computer took too long to update gate codes so we had to go back to the virtual agent and got a temp code. It took until the next day for the original gate code work. It would be wise to make it faster. The virtual agent was VERY pleasant to deal with.

Mystery fees

Couldn’t get an account set up online, barely can reach anyone by phone, So many fees and can’t get an answer about why my bill keeps going up. Tried to get online access, I entered the correct information but it still says error. There’s only a virtual assistant to talk to in the office. Had an introductory price of $30/month. The very next month they changed the price of all units. Added a fee for a new lock, which is fine, but then a whole extra 12 dollars was added to my bill with no explanation. Going to find a new unit somewhere else. Overall not the best experience.

Very difficult communication

My gate access code didn't work, couldn't get in and couldn't get hold of anyone to help. Cost me extra to have to pay for the mover time wasted sitting around. I called to complain and didn't get much resolution

everyone was very nice

Everything went smoothly. Very satisfied

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Everything was quick and easy. Storage area was very neat and clean. The only problem is when unloading into the storage facility you have to keep entering your code every time you go in.

156788

Employees was respectful n nice service was good

Great experience!

Very clean and great service! Very easy to find.

Customer service was outstanding..

Very efficient, friendly check in process. Convenient location.

5x5 storage room

Online pictures of 5x5 is deceiving it is a locker and nothing tall can go in it. So it took us an hour to find another spot that would work. But Brittany and staff on-site were amazing

Very clean

Very nice place and good costumer service