Public Storage - Plymouth Meeting - 2025 Chemical Road

Had what I needed at the right price and service.

Needed a unit for car storage that was well priced. They had it and told me what I needed to bring. All was in order.

Smooth process

Smooth process, went exactly as advertised

Process was easy & affordable

Process was easy, efficient and affordable.

rental In the midst of the pandemic

In the middle of the pandemic, I needed to rent storage space. A phone call required me to leave a voice mail, which was returned by Ruth, the local office manager by 4 hours, and the very next day I was able to go to the site, see the space and make the reservation. Ruth walked me through the reservation process - only took about 15 minutes. Then she gave me the gate access code, took me to the locker and showed me how to unlock and open the door ... and I was set to begin using. The following day I met Kelvin, another local manager, because I had a few questions. He, also, is very pleasant and knowledgeable The property is clean. The units are not heated, nor is there electricity. I am very pleased with what I've experienced in only a few days.

Based on experience at other facilities....

The regiistaration process was excellent. As with previous experiences with storage facilities in the past I am still concerned with rodent infestation, real or imagined.

Tia provided excellent service and thorough explanations. She knew the answer to every question and made me feel comfortable with the whole process on the first visit. Good luck with the new baby in November.

I was looking for a relatively inexpensive storage facility to store household items between closing on my home and getting a new place. I looked at several websites and places and decided that Public Storage in Plymouth Meeting seemed to be a good place to start. The Sales Associate (or whatever they are called) - Tia - was very courteous, answered all my questions and was efficient in filling out the paperwork. There was a LOT of paperwork but it was all straight forward and Tia was happy to answer my questions. I rented a 5' x 5' storage unit and I decided to get their insurance product. One of the things I don't like, is the receipt and billing. I had a coupon for the first month's rent and, of course, the insurance. The receipt is hard to understand (even with Tia's help). Basically, you pay for a full month up front and then the discounts are taken in the second month. It's a bit confusing when looking at the receipt. The fence around the facility is in fair condition (by this I mean I don't think someone that wanted to get through or over the fence would have too much trouble). The storage unit itself is fine. Public Storage supplies a lock. You need a number to enter on a keypad to enter OR leave the facility but the keypad post is set at an awkward position for leaving the facility. If you come down the end driveway, the keypad post is fine but if you are coming the other way, it is difficult to maneuver your car to access the keypad (possible but difficult). The facility is built on a hill so that the paved roads between buildings are a number of bumps, just as well to keep your speed down. Public Storage also sells a number of different size (and purpose) boxes, packing tape, etc. It is very handy but on the expansive side. I did not need or use any of their supplies. I have setup automatic billing and have had no trouble with billing. I would use Public Storage in the future - in fact, I realized about a week later that I needed more space and rented another 5' x 5' unit. The paperwork was basically the same but the sales associate (Mali) had a difficult time getting everything entered. I am not sure if this was because she was new or that my circumstance (getting a second unit) is usual and Mali just wasn't sure how to handle it. Mali did call their support desk several times and it was taken care of in the end.

I cleared out my unit because every time I visited the security gate was open. Hours posted are 9-6 and when I tried to return my key and check out the attendant was "eating lunch" and asked me if i couldn't read the sign said he would return at 1:45? He came outside to yell at me because I didn't understand. Then he accused me of being a racist and having a problem since he was black. Shortage of items is not an issue here, but if you want safe secure, hassle free, and not being accused of being racist, I would look elsewhere.

Good Customer Service

Tia made the experience quick, efficient and satisfying.

Tia was great. Renting was a breeze even with computer issues. Happy they had Sunday hours, which was super convenient. Keep up the good work Tia.

It was an absolute breeze getting set up here. This is my first time getting a storage unit and Dan got me settled so quickly - he was even able to get me into a unit that fit my needs better than what I initially reserved online. Navigating the floor was simple to learn and had no issues with the elevator. Thanks so much!!

this is my second time renting a ...

this is my second time renting a storage unit from Public storage , I think Public storage is an " ASSET" to me ...... Thanks Joe Cannavo

Convienient, Afordable, and Awesome!

Great convenient location, friendly staff, and affordable rates. Thank you for a pleasant storage experience.

so far so good!

like our unit and so far everything is to our standards. terrance was helpful! :)

Top Notch Service and Quality Storage Units

I have rented several times from Public Storage. It is by far the best value for the location of their properties, as well as ease of use.

Very knowledgeable/ helpful site Manager

I dealt with site manager Tiffany who was very helpful....Also, on several occasions I've noticed her patrolling the lot and checking lockers which is reassuring. Location is convenient for my needs. The actual buildings appear to be in need of maintenance as there was water penetration of my storage unit (and several others).... Security lighting needs improvement as well.

Tiffany made the process quick and easy

The rates of this storage facility were comparable to other facilities in the area. Tiffany's customer service was head and shoulders above the other facilities. She was the reason we decided to rent a space for your company.