Principal RV & Self Storage

Top Notch Service!!

I am a REPEAT customer!! Office customer service is ALWAYS friendly, kind, helpful, and reliable!! They get an A+ for efficiency, and Their advice has served me well and perfectly. Whether it’s a truck or a locker, the experience is ALWAYS clean and smooth! 👍🏻

Nice facility

I reserved a 5X10 unit. When looking at the facility I was shown some of the other sizes and ended up getting a 7X10. I liked how clean the place is kept. The layout with the covered uploading zone at elevators is a plus for the Washington rain. Provided carts to help you move your items to your unit are vey helpful and roll nicely. I actually like the lock setup. The key stays in the lock till it’s put back on. When the key is attached to your car keys it’s easy to not forget it. Even with the lock on your keys, it’s still light and small enough to put in your pocket while opening up the unit. I do wish the unit didn’t cost as much (but who wouldn’t want that) but with the security and amenities it’s definitely worth it in my opinion.

Easy in and out.

Got my unit on a a regular afternoon as I had the chance. Didn’t think I’d be moving in that day but I did, and couldn’t have been more happy.

Great customer service

The employee stayed late so I could get my unit way cool

Very clean, modern, price was very competitive.

Clean, yes. Price right? Yes, but Abby is fantastic - she sealed the deal. Thank you for employing such a wonderful customer focused individual to run your business!

Very nice place and decently priced.

Clean, easy to get to units. They have rolling carts for you if you are not on first floor. The elevator is great!

潇摯

No reviews needed,ok, none,needed

Very clean and secure... customer service helpful while still not helpful.

Biggest gripe about my experience so far is that I was double charged (issues with on the phone booking) and it taking me between 10 and 15 minutes for the desk person to realize this. No manager on duty and there hadn't been one for a few days. My issue probably would have been resolved if there had been one. As it stands, it is unclear if my issue has been resolved. I am moving from about 150 miles to the area where this unit is so I reserved online and got a call immediately with someone to finish my booking. They were obviously new. I didn't know I was getting a second story interior unit until the day I moved in 3 days later. I was charged first month (supposed to be a 50% special for first 2 months), a $25 one time admin fee, insurance, and a lock. Within about an hour or so, the additional charges came through at half of what I had just been charged but for unit rent and insurance. I decided to not call the number they offered since I am dealing with closing on 2 houses at the same time and thought in person might be better. Not so, as after 10-15 min of back and forth on why his explanations didn't make sense, he finally saw an issue...not what it was or how to solve it but that what i was charged didn't seem right. Really hope this gets resolved. Also, they mandate insurance and will charge you first....no option to upload proof of existing insurance...and then credit back. Very annoying.

Great if you make payments on time

Price goes up add late fees liens insurance, new locks etc price increase year new year. Went from $79 to $179 plus late fees 2 months late over $1000 and they sell your stuff. Make sure you have an updated address because they will send it to your old address and not email you or call you to let you know your stuff is sold. Still waiting on my military documents, tax info and personal pictures that have not been returned. David McCleerey

Great experience!

Megan was great to work with, very friendly, professional and efficient. Facility is very clean and convenient.

Very clean

Very impressed with the staff. Very helpful!

Andrew is a good dude

Got us in and helped is out. Good service and friendly demeanor. Will be referring family and friends. _mike

Wonderful customer service, secure, and very clean

This is a wonderful facility. Very clean and secure. The manager was very helpful and knowledgeable. Would highly recommend

My experience was great

Great experience! Front desk was very informative.

Awesome Customer Service

Mine was a same day rental and it was incredibly easy and fast due to the outstanding staff. I was even able to rent a small truck for the next day. This is a new facility and well maintained. The climate control was excellent even on a super hot day. The facility also has 8 carts that all work smoothly.

Kind staff, great storage units

Staff is very friendly. They have different storage options, and have equipment to help move your belongings around. This place is very clean. Has security codes to get in and out and through doors and elevators. Overall feels very safe.

Excellent customer service!!

It was very easy to move stuff into the storage rental.

Wonderful

Very good price an a nice stuff who help u find the best unit with the right price

Friendly , clean , easy set up storage units

I was impressed with how easy it was to set up an account for a storage unit. Friendly service , very informative. They had a nice big cart to move the boxes on, and elevators.

Clean, and informative Friendly service.

Friendly customer service. Storage unit clean. Loved the carts to move the boxes. Elevators nice. Very informative.