Public Storage - Hamilton - 3461 Tylersville Rd

Was very convenient and easy access

Was very convenient and easy access

It's a nice place and location

The lady was polite and responsive to answering my questions

Clean

The space is clean and adequate

Just great customer service

Just great customer service - was contacted several times after I signed up to go over the rental process, costs, and ask questions - just outstanding.... Thank you

Employees at the Tylersville Road Store...

Employees at the Tylersville Road Store are great !! Very friendly and helpful. No issues at all !! ??????????

poor service

It was somewhat upsetting to get an updated price when I received my keys for my storage unit. I was not told that I needed to purchase insurance nor that I needed to pay for the lock you provided. When asked about the insurance the agent said if I found out that my renters insurance covered my storage unit then I would be refunded the amount. I went three days later to provide information that my renters insurance would cover my storage unit. Same agent told me that the company would most likely send me a refund. I called the insurance company you provided (of which I was not given a choice) and they told me that they would not be providing me with a refund of any kind; the bill had been paid and would cover me for the rest of the month. I called Public Storage yesterday and expressed my dissatisfaction with another agent. I feel as though your website is misleading as to how economical your first month will be when it is not clearly stated that you are required to purchase insurance (or show proof that you have some that covers your unit) or that you have to purchase the lock provided. The agent I spoke with said she has received the same complaints/concerns before and was sending the manager the concerns stated.

The lady who took care of me was very...

The lady who took care of me was very professional, and in all honesty I could not have ask to be treated any better. Extremely sweet lady as well as being so very helpful....

Fun and Friendly Staff!

Fun and Friendly Staff!

Great

Great, friendly, helpful place. Highly recommend!

Great staff, knowledgeable

The staff knew exactly what was required. The staff worked together to complete transaction properly. Clean security a plus.

Well kept and clean

Well kept and clean. The staff was very friendly and helpful and I would definitely refer anyone to use public storage!

Very clean and professional...

Very clean and professional establishment.

Lovely staff and wonderfully priced

Lovely staff and wonderfully priced. I loce the security and the location.

Excellent!!! After visiting various storage facilities this Public Storage location was by far the BEST! and extremly convenient for my needs. The environment was very clean, service was great and professional. My Rep Amy did a wonderful job and she was a blessings right when I needed one. Thanks AMY!!

Great customer Service. Very friendly. Will definitely be using them for all of my storage needs!

Autumn was totally awesome!!!!!! It was her first day and she handled everything very professional, polite, and efficient. Couldnt have picked a better place to keep the things that makes my house a home.

Amy was awesome at getting everything together for me to move in. She told me at the end that she has only been there two weeks and I would have never guessed it. While I was there another renter came in and he looked truely happy to be coming in to pay his storage and that's not something you see very often!

I would give five stars but I only able ...

I would give five stars but I only able get into my locker during business hours and I work 12 hour shift so it has taken longer to put my stuff in.

Excellent Customer Service. Laura was amazing. She was very helpful, knowledgeable and professional. The facility is very clean, well kept and very secure. Anyone looking for temporary or long term storage, I highly recommend Public Storage and Laura.

Good experience

The service was great. They do however lock the gates a little early.