Public Storage - Mason - 3950 Bethany Rd

Like it

Good storage and clean, easy access.

Good overal

all good men have their limit this is too much

Easy Peasy

Easy booking and check in. Would recommend.

Super easy

Great value and simple to rent

Nice facility; Representative was atrocious

Amy does not belong in a customer service role. She does not like to entertain questions nor deviate from the process in order to help customers understand all of the elements of storage rental. 1. She seemed annoyed that I wanted to see the unit first before signing my contract. 2. Regarding the Orange Door insurance - I expressed I had spoken to my insurance agent and was already covered. She curtly remarked I could cancel in 30 days. When I asked how I could cancel, she said the process would be in the Orange Door brochure. There was an Orange Door brochure right there on the counter and I wanted one for reference. She remarked, "there will be a brochure in your unit when you move in." I indicated I wanted a brochure in advance of that as I would be cancelling the insurance ASAP. She was not too keen on me taking a brochure that was sitting "right there". 3. Once I got the distinct impression my questions were imposing upon her routine, I expressed I felt I was bothering her. She replied (and I'm not kidding) - "what, do you expect me to be: upbeat and friendly?" I was really taken back by this and then she said I had an attitude. 4. As the process was coming to a close, I requested her name. She replied, "sure, I will write it for you in BIG letters for you on this card" and handed me a PS business card. WOW -- I'm no "Karen", but this was beyond the pale. Amy does not need to be in a position where she interacts with the public.

Love the easy process to rent a unit online

Very easy online process, no need to go into the office unless you wanted to. Loved that. I also love the app to open the gate.

Great clean facility with fair pricing

Tiffany, from Public Storage, was exceptionally helpful with securing this unit for me. I shopped a number of storage places, and Tiffany was the most professional and helpful of all the people I spoke with.

Easy move-in process

Large entry doors and clean facilities!

Good unit good price, slightly confusing maps.

We had a good experience reserving online. Good units, and pricing. Our only issue was the maps were slightly confusing for such a large indoor area. We struggled to find our unit. We loved that we can unlock the gate in our app though. Very convenient. There seemed to be a slippery leak on inside of the facility, but that was not that big of a deal. Overall good experience.

Great place

No valid complaints or problems, I complain about pricing on everything but their prices are better than most

The customer service is outstanding!

I arrived a bit confused-i was not sure as to what size I will need, then the fact that I'm disabled and living on a fixed income. The youngster you have working there, he asked me numerous relevant questions-things I never considered. I used his knowledge, and my consideration of what I would require, and found a unit, quite affordable and big enough to accommodate me. He went far beyond the scope of his job, he showed great communication skills, eye contact and respect. I commend this guy (I wish now I would have asked his name) and I dont know what you are paying him-you are not paying him enough! This guy is a compliment to your facility. The place is clean, well kept. On a 1 to 10 scale, it gets a 12. Bravo!

Get your spot!

Great options, prices and accessibility!!

Great overall experience!

Great overall experience!

It's raining today

It's raining today, and I saw a little moisture inside our unit along the edges where we had not been. So far, it's been an awesome experience.

Easy to rent amazing customer service

Easy to rent amazing customer service

Very professional

Very professional, very affordable, friendly staff clean and well-kept storage units five stars

The agent explained what I getting for...

The agent explained what I getting for my money, showed me the locker and how the gate worked. How to get in and out. What the hours of operation where. Very business like no pressure on any thing.

Agent who assisted me was very helpful

Agent who assisted me was very helpful, friendly and made sure everything was smooth for my move.

Review of Mason facility

Review of Mason facility

Friendly and knowledgeable staff

Friendly and knowledgeable staff, clean and safe location. Convenient and comparable rates.