CubeSmart Self Storage - Warrensville Heights

a hassle

I made a reservation online and did not get a follow-up appointment to have the paperwork done. When I arrived at 3:30 there was a notice on the door saying that the manager would be back at 4:15. 4:15 we go and check the door and the sign now says that they would return at 5:45 with the place closing at 6:00 p.m. so we sat there until a little after 5:00 and then finally I saw someone with a clipboard walking around so I drove over and asked her if they worked there and they said yes they do and I said well I needed to get in my storage unit and she explained to me that she was the only person on the property and that we should have drove around to find her in order to do the paperwork...really? I don't rent storage units every day of the week so how am I supposed to know that there's not going to be personnel in the office of a business and that you have to drive around the property to find them to do their job so that was unsatisfactory.. then, since we did not provide our own locks which we were not aware that we had to that was another $30 then we were told that we have to have renters insurance which was another $12 so instead of the $110 that I thought the unit was going to be came out to 161 my advice to people make sure you budget extra because they'll find ways to charge it and if there's nobody at the office drive around and look for them LOL. The area itself has lots of dirty garbage piled up all over in the middle of the parking lot is basically a dead tree in all of its limbs so you have to drive around and avoid that the exit doesn't work you have to go in and out of the same entrance so if somebody's coming in you have to wait so they can come in and you can go out I'm already in there and I'll use it but it is not the best experience that I have and if I were to recommend people I would say go somewhere else.

Easy & Super Convenient. Highly Recommend!

I had to find a storage facility super quick and I was quite worried about it. I found this facility online. The agent on the phone was very patient in answering all of my questions and making recommendations for the size of unit I needed, given what I wanted to store. She set me up with an onsite interview and the rest was history! I'm very pleased with my choice and know that you will be too if you store your things here :-)

fast, cost effective and convenient

I have used them before with no issues. hoping the same this go round

Excellent customer service.

Already recommended this facility, because of the good customer service

Fast and efficient

My check in was fast and customer service was amazing. My storage unit was clean and ready for me to move right in. The price was excellent compared to others in the area. I’m completely satisfied with my cube.

Fits my need

Roll up door is corroded at the bottom with significant open holes where it meets the ground. Concerned about water infiltration during heavy snow and melt.

The agent was nice; Jimmy

Jimmy was great.Jimmy was great.

Satisfied

Very friendly customer service

Everything you need in a storage unit

Quality service and storage unit suitable for any need.

Good storage space and great customer service

The customer service representative was very friendly and understanding of the situation and my storage needs. Also, the free promotional moving truck was a plus to help get my items from my home to the storage facility.

Easy

Easy move helpful friendly staff

Great experience!

Very friendly customer service, amazing price and very easy move in! Thank you for your wonderful service cube smart employees!!

Great place, good people

All around great first impression

Clean facilities and friendly staff made me feel comfortable

Everything went very smoothly from making my account to moving in. The staff was very helpful and made the often stressful process as easy as possible.

Good customer service

Clean with easy access , reasonable cost and close to where I live

Overall good facility

This was a last minute decision due to the form shutdown and we ended up here. It works for the purpose.

Awesome

The guy who added me my storage unit was extremely kind and very understanding and made it quick and simple

Convenient

Good spot to store stuff at convenience

Professional, friendly, fast service

I reserved a space online but after checking in and speaking with the manager I realized I needed more space. The manager walked me through and help determine what size space I needed. He was extremely helpful and I got a great discount.

Very accessible

I would definitely recommend to friends and family, very convenient and not far from where I live. very