Prime Storage - Green Island

Easy process

Good price easy process was pleased.

Nice unit

Great value and easy to use facility.

Nice and clean

I was treated very nicely and respectful great customer service and was explained how everything work.

Very easy to book and customer service is great I will recommend a friend

Very easy to book and customer service is great I will recommend a friend

Very convenient and clean

Price is fair and unit is convenient and very clean

Very quick and easy to set up rental and move in.

Very quick and easy to set up rental and move in.

Easy on line set up.

Courteous phone service and easy to book.

Great experience

The woman who assisted me at the day of move in was pleasant and helpful. Also, when I called the phone number for assistance it was easy and pleasurable experience.

Poor customer service.

I have been renting a unit here for over 20 years, long before Prime Storage took over ownership. I was very pleased with the service prior to their management. Since they have taken over management the cost of my unit has jumped 42%- well over the consumer index. They have closed the office at my location, so for all issues requiring "human" involvement, I must travel 20 miles round trip... which would not be necessary if they would RETURN MESSAGES! In the last year, I made 6 phone calls to the number listed for local help. Each of the calls was rerouted to the "national" office, and I was unable to speak to a human during any of those 6 calls. I left complete, detailed messages regarding my issue(s)... AND NOT ONCE WAS MY CALL RETURNED (AT ALL, LEAST OF ALL IN A TIMELY MANNER). I was forced to call Prime Storage and leave repeated messages. And in two circumstances had to drive the 20 miles (and wait for the office person to get off the phone!) to get recognition of my problem (but no help!). The word SERVICE does not seem to be a part of the Prime Storage corporate ideology. I have other issues and complaints, delays in repair to my rental unit, inappropriate advice given by a customer seevice representative, ignoring requests for immediate help with a malfunctioning unit, but I will not go into details with these issues in this review.

A 20 year client: rude, arrogant difficult to pay

Green Island Industries is a 20 year tenant. The GoPrime Group is akin to dealing with the Taliban. Experience rude managers (i.e. Lorraine); arrogant (i.e. Sarah) too busy to take a phone call, doesn’t respond to email; auto phone system is difficult to pay (i.e. every month credit card payment rejected, then mysteriously goes through? Not a good experience and doesn’t improve!

Over the two decades and still working, providing a quality service for us!

Over the two decades and still working, providing a quality service for us!

The staff has been wonderful when ever have questions!!

We have not had any issues with this company. We have been satisfied with service and the staff and manager have been great. They get back to you right away if they are out of office.

Great location. Price to high.

When we first got the storage unit, we paid under $100. Later it got to $119. Then when Prime Storage took over our price went to $150. Not happy about that and will be empty our storage room soon. Otherwise we have no issues with the facility.

Wish the price lowered a little bit

Pretty good overall. Thank you

Extermination costs not caused by you is charged to you.

Thousands of tiny spiders, spiders nests and webs were all over the outside of my storage unit and the door of my next door neighbor. When I asked management to have it resolved they told me it was my responsibility to hire my own exterminator. 50% price increase in rental rate in only less than 2 years.

Loyal customer over 10 years

I have been using green island storage for over 10 years. I rented a unit over 10 years ago and then rented another one about maybe 5 or 6 years ago which I am still using now. The staff is wonderful my only concern is the hike in pricing. I started out paying 50$ for this unit I have now and now in March 2021 I’m paying over 100$ for this same unit As long as I’ve been with this company I feel like older customers before the company switch should have been able to keep the price they were paying. Other than pricing everything is wonderful. Very nice people.

8 years as a customer

I have had my storage unit for over 5 years the only problem I have with it is the pricing. The price has gone up and I started with paying 50$ for my unit and now today in 2021 my rent is over 100$ For being a loyal long time customer In my opinion the price shouldn’t be that high.

Policies push expense of maintenance on tenant

Management is no help at all. When the outside of my storage unit became infested with tiny spiders management told me to hire my own exterminator. The webs, nests and spiders were all over my door and my next door neighbor's doors and locks. I had to keep a broom in the car because couldn't get to the lock without having to wipe away the spider mess first. When I opened the door spiders would be falling all over me. The spiders got inside the unit and got all over my possessions. According to the manager, their policy is tenant has to hire exterminator even though spiders came from outside. Management doesn't provide any sort of extermination even when its their own. Price was fair back about 18mos - 2 years ago. Within 18 months or so - I have had 50% price increase from $135 to $202.

Clean, nice access

Rented a 10 x 20, door was easy to open, lock fit nicely, no issues what so ever. Customer service was always attentive.

We’ve had no problems. It’s been 41/2 star service.

It’s close to us in Troy and we have a good feeling that our things are safe.