Public Storage - Rochester - 1693 East Ave

Fast, friendly and easy

I needed a storage unit in a pinch. This worked out well. Ambrosia’s customer service skills are top notch. Unit was clean and affordable. Only took off one star because of an area of moisture and lack of lock cover. Overall very happy with my experience

Nice an affordable

I will recommend this storage facility to anyone it's covient to whom ever like to handle things on line.

Thank you

Customer service was very friendly

it smells like pee in the elevator

My unit is at the end of a hall and the last light on one side. Plus, the first light at the other side is out. So I have no light for my unit. There are no lights in the units.

Lights out in hall by storage units. No light in unit.

No light in storage units light in hallway by unit out.

DON'T RENT HERE

I have been there a year and 2 months. They don't have lights in the units, sometimes they keep the carts locked up, which is fine. They should make people sign them out since they disappear all the time. I was told yesterday, I don't know what to tell you because I could not find a cart. I am on the 2nd floor, 75 years old and trying to move out. I have to be out by the 31st but I won't be in town so I have to be out by the 26th. I have no one to help me, so these carts are very important. It's dark in the cubes and if you are lucky the hall lights work. And extremely cold. The outside grounds are dirty, no one cleans anything.

Good affordable storage option

Pleased with overall quality. Would recommend to others.

I just needed a small space to store items.

The online process was easy. The attendant at my location was very professional.

Seems pretty well run

Convenient location Clean and friendly

The office manager I rented from on...

The office manager I rented from on Sunday 9/12/19 was amazing! She is super friendly and has a great personality and is was very helpful!

Very professional service and clean...

Very professional service and clean facilities

Public Storage is my go to place when...

Public Storage is my go to place when it comes to moving and having to store some of my things for awhile

It was a great experience and the...

It was a great experience and the service was wonderful.

The ladies up front were very nice and...

The ladies up front were very nice and professional. A whole vibe if you know what I mean. Only problem I had was with the person who reserved my unit....gave me wrong address and misleading information about the prices...he never told me I HAD to buy a $20 lock and I HAD to have insurance on the unit which is an additional $11...he only told me about the $1 promo and the $24.99 start up fee... other than that the ladies were so good that I didnt want to say anything. But for future reference.....THE SCHEDULING PEOPLE SHOULD ADVISE EVERYONE OF ALL CHARGES PRIOR TO COMING TO THE SITE...I SHOULD NOT COME THERE THINKING MY BILL WAS 26.99 AND WHEN I GET THERE ITS $57.99. I WASNT FEELING THAT PART OF THE GAME AT ALL...BUT AGAIN, IT WASNT THE LADIES UP FRONT FAULT THEY WERE PHENOMENAL!

Karen was amazing!

Karen was amazing!! And very helpful !!

Nicec..and friendly

Nicec..and friendly

Experience

I have had a great experience with the Public Storage

Storage

Great place and location. Staff is friendly and prices are good. The only thing I notice on property is the exit gate does not open, otherwise fantastic place.

Cathy was amazingly nice and...

Cathy was amazingly nice and informative. She taught me the best way to optimize my storage space and was just generally very helpful and very personalable. She treated me like a good friend as opposed to just a customer. I wish all businesses had such a customer friendly attitude.

I like Public Storage's staff they are helpfull.

I like Public Storage's staff they are very helpfull and accomodating. The facility is clean and well kept. I'm sure my belongings will be safe with Public Storage. I was happy to sign up for inshurance on my belongings too!