Prime Storage - Farmingdale

Easy access, very clean, professional staff

Facility allows easy access to storage unit… full size dolies make moving boxes easier.

Overall good

Great experience and reasonable price.

Good exp

Please fix the ramp near the elevator

nice clean location

Location seems like it is clean and secure

Thank You

Just rented one month here first month was free it only cost me $29.99

Perfect!

The person who helps me is so good of what he is doing. He find a storage that fits my needs in a low price.Sparefoot is a good place to go to find self-storage that fits your budget and needs.

Rv Storage

I was looking for a place to store my RV. I called and left a message. I received a phone call back very quickly. I went to the facility. It had exactly what I was looking for. The paperwork was completed quickly and easily, mostly thanks to Venus! She knew exactly what she was doing. No problems. I am happy I found this place.

Excellent Service!

I moved items to a storage locker yesterday. Received a warm, friendly welcome from Venus. She also assisted with guiding me through the facility.

Easy to get in easy to set up

Handled everything online got access codes and storage units by email helpful staff on location seamless move

Safe & secure

Very clean, tall ceilings which comes in handy for stacking

Overall great

The parking spots are small for all the trucks that are there

Overall great

Overall great took a little while to gain access with all the paperwork

quick and efficient.......

I booked the facility for my car and furniture last minute . My booking was mainly handled online and saved me a lot of time with the paperwork. The GM of the facility was very accommodating and competed. All my needs have been meet, I know I have asked for services that are typically not offered and therefore I am extremely grateful .Next time I need a storage unit I wont compare with other locations because i prefer to work with professionals.

love gated security

gated security and building door entrance and exits. Also Temperature Controlled a plus

People are not responsive with any issues, and very dismissive.

The storage facilities had many issues that went on without being addressed for months: the perimeter fence was cut in many places, the entrance key pad didn't work, the doors were left opened, garbage all over the place, they replace the doors of units and didn't show up to do the job on any day scheduled, etc. etc. The people are very unprofessional, rude and dismissive of any issue. They keep raising the rent and don't provide any improvements and/or concessions. I would NOT recommend this place to anybody!

Beyond despicable customer service and storage unit - disgusting

DO NOT RENT FROM Prime Storage in Farmingdale. They should be shut down. The outside door does not lock so anyone can walk in at any time. There is one elevator in the entire storage facility and IT NEVER WORKS. There are NEVER moving carts or hand trucks so you have to carry everything up and down steps The doors are all different sizes so, your box or furniture might fit in the 1st floor door but when you get to the top of the steps (yes - is said steps because the elevator never works) the door is a different, smaller size, so, your item may not fit through that door and you are stuck in the stairwell with your item. Management is despicable. I was due for a credit and I was told (this is not a joke) that because I was leaving the facility they were no longer giving me my credit because they didn't care anymore since I was no longer going to be a customer. If you leave even one minute past 10pm you are locked IN - NOT JOKING. The gate to leave the facility does NOT OPEN after 10pm from the inside. We were locked in. When we called the Prime Storage support number they didn't know what to do. We were stuck in the parking lot for over an hour and almost had to call the police to get us out. After speaking with other customers I met at the facility they were also moving out because of the same poor management and deplorable conditions of the facility. Prime storage might very well be one of the worst companies I have dealt with in a very long time. I also rent from Lifetime in Hicksville and they are WONDERFUL. Clean, always have carts and courteous staff. My advice to anyone considering Prime Storage in Farmingdale is DON'T DO IT. YOU WILL REGRET IT. You will be carrying your boxes with no hand trucks up and down 2 flights of steps and the management is rude, and does not care about you at all.

I would but, the rent goes up all the time

I’ve been with you guys since August 1, 2020 since then it’s going up twice on me. I feel that if you sign up for a year that shouldn’t go up until the year was up.

Overpriced storage

The manager is very nice, the place has improved since the turnover, but it's still too expensive. No elevator for people, few dollies.

Great storage for the price

It would get a 5 star rating but the elevators at this location needs to be updated and fixed. Otherwise I can't complain.

Fair prices, helpful staff

The staff is helpful and communicative. Facilities are clean and most are climate controlled. Well priced when I compared to area. The only reason I didn't give a 5 rating was due to elevator outage. They are in process of repair so issue doesn't continue.