Public Storage - Spring Valley - 203 New Clarkstown Road

Not happy with the facility

Everything went smoothly until we pulled up our cars to our individual car storage spaces. Neither my wife nor I could even budge the doors after many attempts on a cold, snowy day. We called the management number for help. After a long wait a nice young man came. Even he had trouble opening the doors! We were cold and angry. We were advised that on our return we should call up first so that someone can open the doors for us to drive out our cars. Doesn’t anybody check the doors for easy functioning, lubricating, etc?

Easy move in process

Exactly what was promised. Good unit

Easy and convenient

Check in simple and quick. Unit easy to find

Great storage

Clean and convenient. Excellent customer service.

Clean with friendly staff.

Renting the unit was easy. I had a bit of trouble with the gate code and when I called the office, the issue was quickly resolved. My unit is an interior unit and the building has multiple entrances with plenty of outdoor space to load/unload.

Great

Great experience moving in to our unit

easy and convenient

no problem - just as i expected - clean easy and convenient

I just started but Ashley made...

I just started but Ashley made everything very simple and easy A pleasure to work with.

Ashley

Ashley, who works at Public Storage, is very wonderful and helping to me. Thank you, Ashley.

Location okay, but no surveillance or climate control.

Location is okay. Not too happy with the fact that there's no camera surveillance or climate control. Also, I was offered a particular unit, and another unit was assigned upon booking. I had to wait for manager approval to switch the unit to the original one offered, which took time. Overall, rate was good, and the unit suits my needs.

Review of Experience

Thank you Akil/Ashley for exceptional service.

great

very helpful

the staff was friendly enough and...

the staff was friendly enough and helpful. the only thing i as dissatisfied with is the upgrade options available after you book online. I was told I cannot upgrade at web prices since I already booked a storage unit through the web. These upgrades would be at walk in rates, which is not the rate structure i received online.

It was a great first time experience...

It was a great first time experience Ashley was very helpful personable she is an asset to your company!! She really enjoys her job give her a big raise:) satisfied customer

Great employee and great security

The person working at Public Storage was nice, helpful, and knowledgeable. My stuff seems safe, and I appreciate the security and location.

Great service

Great service

The girl with the long ponytail Ashley was extremely helpful and patient with me as I had no clue how the storage unit rentals worked. She made the process very easy and explained everything to my wife and I and made the process very easy. Highly recommended location with fantastic employees

Ashley was very helpful and was able to provide us with information about Public Storage policies and procedures. She is also very friendly and professional. Very happy with our choice to rent space at this location.

Ashley represents your company very ...

Ashley represents your company very well. She is professional, friendly, subject matter expert who goes above and beyond what is expected. Vert pleased with her level of customer service. Thank you.

Great secure place to store your ...

Great secure place to store your belongings. I appreciate that there isnt a security deposit nor do they ask for a few months paid in advance like some other storage places either! I have a huge outside drive up spot for a hundred & a half a month! The same size space at another facility is $275..i recommend anyone seeking secure, affordable storage to Public Storage! They treat you like family..truly! Thank you, Anna