Prime Storage - Newark

The worst experience in 12 years

I just had a fire I booked a storage rental for the last of what I could salvage from my 3 family home. I arrived to be told by Shawn that my rental was not ready today -Saturday and to come back Monday. I have no house anymore where did he want me to leave my belongings. He offered a larger unit for a larger price I told him I do not have that many things. He offered a storage for half the size for 30.00 less. I told him I would rebook on the site I use. I went to a friend's house and rebooted the storage this time a different special for 105 for half the size of the other one. I drive back to be told that he could not give me the new rental because I declined the rental that was not ready. I told him I didn't decline it rather your company had it listed and I booked it and you still have other people's stuff inside it if you move their stuff out I will happily put mines in. This is false advertising it's not available. He told me I can not do a rental with the company. I have been using this storage facility since 2012. Shawn the manager was unhelpful and I'm filing charges with the better business bureau. Since they have been taken over by a new company I definitely do not recommend this place or Shawn. I would use 20 Mill St storage.

Good customer service

Had positive experience with Quadera. Online person gave wrong information