Extra Space Storage - 3781 - Upper Saddle River - Route 17

Payment

Every time I go to many my payment online the system does not recognize my information. There is one email address in the actual facility and a different one in the home office system the email is the same but in a different configuration format. Been rectified with the facilities staff numerous times but, everytime I try to make pay my online (as today 7/3/'21) the same error issues come up and will not recognize my input information in any way shape or form and they are unable to get their home office to get this fixed and establish the same information at both actual renting facility and the home office. This has been going on for months on end. The manager at the facility (#738) has been helpful in finally processing the payment . On Jun 4th, '21 my info was once again updated and accepted. July 3rd,'21 same problem. Now the facility will be closed for the July the 4th and Mon.5th, and I will be assed with late fees. I have also been informed by the Mgr. that they cannot accept c/c payment over the phone or in person payment at the facility?????? HOW DOES THIS MAKE ANY SENSE?????. THIS IS TOTALLY UNACCEPTABLE AS WELL AS AN INCONVENIENCE TO THE CUSTOMER. Online info clearly shows that "CASH, CHECKS and C/C" payment are accepted at facility.

Very personable check-in!

It's not much fun to do a chore like getting a storage facility. And you're generally doing so because of some life-changing event, especially during Covid. So it was a pleasant surprise to deal with Eileen at check-in. She was friendly, explained the charges and procedures thoroughly, and showed me to my unit personally. Great customer service.

Fast, clean and efficient!

Fast, clean and efficient! Easy to access, and in a safe area.

Ted at the facility was great very friendly.My car will be safe there.

Great experience friendly service well secured My car will be safe there,

Great management, customer service and facility!

The manager was super friendly and walked me through everything. He explained everything to me before I signed the contract as well as the policies. He then showed me to my storage unit and showed me how to get there, open it and make sure it's locked. He was extremely nice the whole time and didn't make me feel like I was being a pain. Best customer service I've seen in a long time. The place is clean and very nice. I am happy!

Great management, customer service and facility!

The manager was super friendly and walked me through everything. He explained everything to me before I signed the contract as well as the policies. He then showed me to my storage unit and showed me how to get there, open it and make sure it's locked. He was extremely nice the whole time and didn't make me feel like I was being a pain. Best customer service I've seen in a long time. The place is clean and very nice. I am happy!

Effortless and easy

Moving is tough and stressful. With all of the coordinating, this process was effortless and easy. They are true professionals who have thought of everything and seen it all! They had a ton of suggestions and reminders and made the initial process very easy.

overall ok, pretty desolate at night, but enclosed by gate could use lighting in outdoor units

Very positive overall

Front desk was helpful, place was bright and clean. Overall awesome, would recommend !

EXCELLENT

VERY NICE ENVIRONMENT, PERSONNEL VERY NICE AND HELPFUL, VERY CLEAN. LOVE THE STORAGE IN RTE. 17