Prime Storage - Exeter

Easy Peezy

Great and friendly employees help me get in and out really quick.

Great

I asked for a shovel to remove snow at the unit entrance. The employee said he would clear the snow. Late that day when I moved in the snow had not been cleared so had to do it with my feet,

Car storage

Prime met my needs. I recommend them

Huge increases in rent and fees, plus restricted access hours. Horrible!

I would give Prime Storage negative stars if I could! When this business was locally-owned (King Storage), it offered stable and reasonable rates, 24-hour access (without additional fees), friendly ownership and staff, and no insurance requirement. With the corporate takeover (Prime Storage) it has been nothing but a nightmare! Within a few months my unit rate went up by almost 50%. Access hours became limited. I submitted my homeowners insurance information in-person, yet I was still billed for personal property insurance. Now they are ratcheting up some of their fees to exorbitant rates: $50 No Registration/Insurance (Vehicle) $50 Lock Cut Fee $35 Electricity Fee $125 Dumpster Fee $30/mo 24 Hour Access I cringe every time I receive an email from Prime Storage. What next? It has been an absolutely horrible experience renting from corporate America.

. Got me right in same day.

Front desk was very helpful pleasant and made sure everything was in order for same day switch to bigger unit .