10 Federal Self Storage -12004 Trinity Rd, Trinity, NC 27370

Great deal

Very easy check in. Great value

Less than ideal move-in, but got into it finally.

Drove there and got inside the gate with no problem. Drove around to the inside entrance and found my unit. Was concerned that DaVinci lock was not as identified as provided in my received email, but tried the provided combination anyway. It didn’t work. Tried to call Customer Service, but there is no cell service from inside the facility. Had to go back outside and call Customer Service. Finally reached a representative who helped me with my problem immediately. Went back inside and tried new combination and it worked. Made multiple trips from locker to car. Wished the facility had a dolly or hand truck to facilitate the process. All’s well now.

No hassle, ready to use, easy to use.

I didn't realize that the facility didn't have a person available in the office. Even without someone available the process was very easy. I called customer service because it looked like my reservation didn't go through. They very quickly helped me and stayed in the phone until my issue was resolved. Sometimes systems mess up but getting the issues resolved quickly when a mistake is made, that's Customer Service & Beyond.

Easy to book and fairly priced.

I had some unique circumstances which required me to contact customer support 3 times. My calls were answered quickly and the support was very helpful. The unit was exactly what I expected from the description and easy to access.

Very clean and secure

Would definitely recommend to anyone

I actually moved in on Wednesday the 15th. Renters Ins thru USAA

Easy to reach the unit. Very clean. Perfect size. I haven't had to use customer service but the online application was quick and easy.

A Decent Experience

Its hard not having a live person on-site. Could not find any carts on the premises to use. But was very clean and the customer service gal, Sarah was so helpful on the phone.

Phone assistance had a 50 min wait

No one was at the facility and a long wait for phone assistance. We finally did an online move-in which we could have done before we left. Should push that for new customers

Great storage facility

Very convenient and clean. Customer service was great!

Don’t get insurance and expect them to honor it when needed.

We rented two units ourselves and my mom also rented a unit for over 6 months while our new home was being built. We purchased insurance on all 3 units for a “just in case” situation not ever expecting to need it. In one of the units water came under the wall and damaged our dining room table (warped the edge, mold everywhere). We filed a claim, sent in pictures of the damage to the table and water stain under the wall, even sent in stain on blankets wrapped around it and we were denied. We wasted a ton of money on insurance for 3 units and have a ruined table to show for it. This facility does stand behind their customers. They have an independent claims company from another state that made the decision. VERY UNFAIR-DO NOT USE THIS PLACE FOR STORAGE. WE ARE ALSO CALLING THE BETTER BUSINESS BUREAU AS WELL.

Clean and easy to access,

Very nice people to deal with and service was great

Clean and secure

I was looking for another storage unit and found this place online with an awesome price. The leasing process was easy and they included a lock. I called customer service to get the code and the gentleman I spoke with was very attentive and professional. I will be keeping this unit even after I move because I can’t beat the price and it’s secure inside storage facility.

Best Price & Best Customer Service!

The best price ever and the customer service was wonderful. Everyone was pleasant to talk to and walk you through all steps needed. I will definitely be bringing more people to this storage facility to rent and was clean. Best experience I have ever had renting a storage unit!

Great and clean.

Very clean easy access easy to rent friendly online service. Checked out a lot of places and this place is by far this best place.