Prime Storage - Bolivia

Exactly what was expected.

It was exactly what I wanted and very affordable. The manager was great and very helpful!

issues with accessing my unit

The facility should have given me the access code with the lease agreement. I did talk to the office Friday the day I reserved n paid to move in for about the unit n my paperwork they said yes I had 008 which is on my lease agreement the unit is also rite at the back window n door to the office he should have been well aware that the door lock was broken n that I would not actually be able to effectively keep anyone or thing from opening it. I had to move out n I had nowhere to keep my belongings so I had no choice but to put all of my possessions in an unlocked unit I'll b going by there today I may move them to a unit with a functioning door and use this statement as proof as to why!

So far so good!!

Everything went as smooth as possible. So far so good!

Love how convenient it is and feeling safe with it being gated.

Customer Service was great! I loved how nice they were and took time to explain everything to me since I have never rented out a storage unit before. I also loved feeling safe when I come here by myself and that it’s gated.

Nice people

Clean facilities, and very personal and helpful mgmt

Very good experience.

check in process went very smoothly. The lady checking me in was so friendly and helpful.

Great place

Very clean, nice location. Very pleased!

Just what I was looking for!

Lady at the front desk was very courtesy and helpful, check in experience was really good. Unit was very clean with plenty of light

Not impressed with personnel

Store person couldn’t find my reservation. Fortunately I had my confirmation number. I was Surprised at no senior discount. Store person was not very friendly. Almost felt like she could care less if I were there. Muttered about software. Said database crashed.

Great experience

We needed to rent a storage unit until our home was completed. Devin was knowledgeable, helpful and made this a easy transaction. Five Stars!

Describe units better

Had to move to different unit because the size we ordered only had a 3 foot door. Thankful all the employees were still there and transferred us to a unit that fit our trailer. The staff is excellent. Wish we had know the unit we originally rented had only a 3 foot door.

FIRST CHOICE!!

Nice clean units, extremely helpful staff!! Most certainly my first recommendation for a storage facility.

Straightforward process

Proce is decent for an indoor climate controlled unit. Its what we need and its not too much.

Inconsistent rate hikes!

This storage facility was great before being taken over by Prime. Now, I get sporadic rate increases which is super frustrating because I pay on time, every single month. The company sucks with customer service (no offense to Gene the GM) but they have yet to resolve my complaint/issue over the last increase in 9 months. My rate increased by 20% in April 2020 and then another 10% in January 2021. Rent with caution from this company!

Glad we shose Prime Storage!

The facility is safely protected from people and the weather. We have excellent access. The unit is exceedingly clean. The company has efficient billing and is extremely attentive to any issue that arises.

Recommended

Clean units. Very friendly, helpful staff!

Surprizingly simple

We had never had a need for any additional storage until we took the leap from 2400 sqfeet to a first floor, no garage or basement condo. Seemed like a good idea at the time but the purge was life altering. Alas there is still "stuff" you need to store. Jeanne the manager at this facility is a gem. She made the process simple and reviewed what we would need. We live close to the facility and access is easy with it being open to us all the time. Its gated and security is reassuring. We highly recommed the Prime Location here in Bolivia NC and I would hope that managment would strive to find other managers of this quality.

Clean, secure facility

The Manager was very helpful on my initial visit. Facility appears well maintained.

Nice clean place close by.

In addition to the summary - the office staff is the best! Kind, helpful, considerate.

New and clean facility with friendly staff.

The staff went out of their way to assist us.