Public Storage - Matthews - 10833 Monroe Road

Overall great

Overall good experience. Price for my unit was very reasonable compared to other locations near me.

I'm happy with the unit

They were nice and easy to work with

Is good

My space no have light But the attention is very gently

Easy Registration, Outstanding Office Staff

The office staff was extremely friendly, helpful, and efficient. I wanted to view the space before securing and they were very helpful and I got a great unit that is easy to access and unload.

Easy process

No surprises. A very easy process on line and at check in. Space was easy to locate, neat, clean and ready. Great follow up contact by staff

Alley was a great help and the price was right.

The Storage is just the right size and price was right and close to where we live.

Great Service

Everything was great and friendly service.

Very easy rental and check in process!

Very easy rental and check in process! Very convenient location from where I live

Hidden Costs

I was drawn in by a special but upon signing the contract was told I must buy their lock since my unit uses a barrel lock. I also had to buy their insurance until I could prove my homeowners insurance covered storage rental. Other than that, Joann was very nice, the unit very conveniently situated inside and the facility is close to my house. The unit had a small amount of dirt on the floor.

Nothing else to say

Nothing else to say. Things were fine.

Terrible experience

Arrived on move day to find another lock on my storage space. Contacted the office, to be told by Kyle in such rude and unprofessional way that they couldn’t cut the lock off. I had to be transferred to another space and buy another lock. What made it worst is I had movers that was being paid by the hour. NEVER AGAIN!!

Lisa was outstanding and the process was quick

This is the first time we have rented a storage unit and the entire process was very smooth and quick. Lisa was outstanding and helped us with all the details. The storage unit was clean and access was easy.

Very friendly staff, check-in meeting was fast and thorough

The staff member that was present at my check-in and initial meeting was very friendly and showed me how to get in the gate, how to correctly set a lock, and took me through the whole process well. Facility itself is in a unique location which was kinda cool. Storage unit itself was a bit sore to the eye, but it works regardless.

Great Customer Service

Great Customer Service, friendly and Helpful employee's, easy access, and clean.

Very helpful

Very helpful. Great pricing great people. I'm very happy and feel like my property is safe in storage.

Pam was excellent in providing customer...

Pam was excellent in providing customer service and explanation of costs, etc.

Highly recommend

Highly recommend

My experience was great

My experience was great. We were walk ins with no appointment. We were shown two units, decided on one, filled out the paperwork, moved stuff in right then and there. We were in and out within 15-20 minutes. We have no complaints at all.

Very pleased

Great customer service, very helpful.

Easy process, and affordable.

Easy process, and affordable. It's a safe and secure facility for storing all your items and has a wide array of sizing for your needs.