Public Storage - Durham - 1003 E NC Hwy 54

Super Duper Easy

In between houses. Public Storage made it elementary with the move in process. Super Duper easy. Keepnup the great work.

stored college stuff

Clean storage space, customer service needs improvement

Really easy booking and move in experience

The staff at the facility are great! Really helpful and friendly and worked round the fact I didn't have a US cell phone number. Extra costs in the $1 for the first month offer should be clearer up front.

Scott was incredibly helpful and made the process easy!

Scott, the front desk manager was incredibly helpful and made the process super easy. I didn't know what size I wanted so he took time to show me 3 different units and I ultimately got a great one! I moved in my stuff the next day.

Quick service. Easy process

It was a busy time of year to rent a storage unit. The customer service and online e-rental process made for a smooth reservation process. I trust that my belongings are nicely and secure.

Good service

Every thing went smoothly would use again thank you for everything

Customer Service Don’ts

This was my first time using this company. I had an issue upon move in and still haven’t received a call back from the property manager. I also received the standard key lock and it didn’t fit the unit and I was even overcharged.

Simple and grate service

From the time I set the reservation to the move in date, they were very helpful and communicative. I don’t answer calls from phone numbers I don’t know so they were very clear with information in voice mail. They let me know ahead of time that there were a lot of reservations on my date and sent me paperwork to complete before hand. They let me know that my lock and key was placed and had my access code emailed to me. It was really streamline and easy! I really appreciated the service and simplicity of it, even in this pandemic status.

Great deal; great facility

Clean and modern facility with full climate control at non-climate controlled prices. Note that all units are 10x10 -- so a 10x20 or 10x30 is in fact multiple smaller uints.