Prime Storage - Burlington Maple Ave

Great

Friendly, helpful service both online & in office. Excellent experience.

Gross and rude

I had a small unit with my things in it for less than 6 months. My things were damaged due to Rats. I had no clothes or any loose items - just furniture. When I called the office I was told “we don’t have a rat problem” and was hung up on. They left rat poison in my unit (from the little crack on top of unit next door to mine) also there were those black rat boxes everywhere on the property which I also documented. Those Rat boxes are rented from exterminators. So actively treating Rats but no rat problem seems odd. I called customer service to complain about the way I was spoken to and treated by local office management. I never received a response so I called again. The third time I called customer service I was told my complaints were being forwarded to the local office i rented from. I requested email for district manager but was told they have no way to be contacted. I requested a district manager contact me and two months later- still nothing. Dirty and rude just like everything else in Burlington.

Called main phone number one unit was paid through to December

Called main phone# to make payment had multiple units instead of paying both units she paid only one making the other two behind in payment

In an out

Was hard to get into. GPS sent us down wrong street. And a totally different storage lot

Moving two pieces of furniture.

I had a few pieces of old furniture and it was easy getting into the property. The staff is very nice and professional I will recommend them!

Not safe

Friday, May 14th at around 5:30 I came to my unit, the inside units. I heard a shuffling noise. Then it stopped. Just figured someone was at their unit. After about 10 minutes, the noise started again. I noticed something in the middle of the aisle at the cross aisle where the noise was coming from. I started to walk down the aisle and I saw a corner of the door open all the way. Was scared, turned around threw my stuff in my unit, pulled the door, locked it and left. Tonight, May 17th, around 6:30 I arrived at the facility. As I came around the corner I saw a black male with 2 bookbags walking in front of the inside unit. He was trying to get in the door on the Maple St side. He was checking his pockets like he couldn't find his key. I left the facility. When I drove past the facility on Maple St, the black male was sitting on the driveway in front of the door off the side street. This place is not safe. I am scared to come here without a gun. This guy is either living in a unit, drugs, guns, or whatever. But as a female, I am scared.

Late fees with no notification

Not happy about being billed a late fee on my storage unit without ever receiving a bill Was told must have had your billing address incorrectly loaded in our system. Hmmm found me for the Bill with the late charges. Not fair in my opinion How and why is this legal

......

I liked it better as Ray's self storage. My payment has gone up from $25 to $44 a month, that's ridiculous......for the same size unit...ants and all. The last time I was there, I ended up having to go to Family Dollar and buy a can of ant spray because they were sooo bad. I will try to have all my stuff out by the end of the summer!

Insurance should be a choice

You should not force insurance on people it should be their choice , Rays didn't and neither should you, once I get my things out I will never rent nor recommend Prime Storage to any one, in a time where people are already struggling to pay like myself

No problems

Very helpful and staff is friendly. In the process of having some repairs done on my door at the unit that I have. Was supposed to be fixed when it was Rays so hopefully my unit will be repaired promptly and will be able to get into my unit. Thanks Prime for your fast response.

Convenient

Pricey but the facility is safe and access is convenient

Excellent customer service

Customer service is excellent, helped me out when my ex-husband attempted to lock me out of our units.