Prime Storage - Newport - Highway 24

My review

A little price. She put very clean kind of a long security code number to get in the gate. But other than that very good customer service claim facilities. Very nice could be a little cheaper though

Very easy rental and great customer service

Customer Service representative was grest

Quality Service

Courteous professional service. They answer the phone which is rare these days.

Smooth move in process. Premises very clean

Would recommend renting from this company.

Building K is not labeled & had to buy another lock

My unit is in bldg K-that bldg is not labeled. Would be better if bldgs were in alphabetical order. Also had to go buy another lock because lock I had was too thick to fit through holes on roll up door. I had asked about what kind of to get and wasn’t told to get thinner one because big locks do not fit. MAJOR inconvenience. Would have been nice if I had been told that up front. Just sayin’.

Others were difficult to find. They made it difficult to get lost.

The online portion was quick and easily understood. Payment was transparent, no hidden costs or surprise gotchas. During, and throughout, i received an appreciated. They weren't pestering me to hurry up and give them money, they actually reassured and confirmed that i was completing each step appropriately. When i went in to get the keys i was a bit on the later side, and rather than being upset and irritated they kindly went over everything with me and answered whatever questions i had. I 100% recommend.

Awesome

Awesome this is why people don’t like surveys

Friendly staff

Great customer service. Staff friendly and helpful.

They were very nice!!!!

I just got everything in my unit and it fits perfectly and it is priced wonderfully.

Great service

Great service it was very easy to reserve and sign all the paperwork online

Very clean and easy to maneuver in the building.

Couldn't ask for better customer service, and everyone is so friendly! I will definitely recommend this to others.

Front Desk staff went out of her way to assist me during super busy time!

Storage units were clean with functional doors and no signs of rodent activity! I easily upgraded from 5x10 to a 10x20! This place is very convenient to access from HWY 24 and the girl working the front desk went out of her way to escort me to the unit and make sure it was exactly what I wanted! Great customer service which you seldom see in this type of business! I'm Definitely recommending this place to friends!

Too expensive

Monthly rate jumped from 120.00 to 161.00 shortly after Prime Storage bought out previous owner. Hurts those on fixed income.

Price Gouging

Since they took over a privately owned storage unit, they’ve done nothing but treat legacy employees and current customers like “wallets” and increase price. They are definitely an example of a company price gouging based on supply and demand.

Good location, very knowledgeable and friendly staff.

Has video surveillance. Enough roof to maneuver around building with 12’ box trailer in tow. My unit has a about 9ft to ceiling.... very helpful.

Yes this was online

Been good except I was told I would have this rate for a year and now just for outside parking it went up to 58 and I was never notified of an increase

Very satisfied

We have always been satisfied with them.

Very convenient location.

The facility is run by very nice, helpful people. I had lost my key to my lock on the unit and they quickly helped to get the old lock off and new one in it’s place.

Not that happy with facility or increased cost

Not that happy with facility or increased cost. Cost has been raised 2 times within a year.

Very Accomodating customer service outstanding

Very accommodating customer service is amazing thoroughly enjoyed using this facility my first storage rental has been a great experience with this company I would definitely recommend or use it again if I needed to thank you