Gluckstadt Self Storage

Great Service!

I've stored my business inventory here for just over a year with no problems. Good service and reliable staff.

Climate controlled unit was in water.

We stored my dad’s stuff here after he died in March in hopes of keeping it safe in a temperature controlled unit until we were ready. We went today to pick up his items up and they were standing in water. They didn’t care at all. Said it wasn’t their problem… it wasn’t their problem that their units had flooded. The least they could have done was call the people whose units were impacted and let them know that area had flooded. But again they didn’t care because it wasn’t their problem. The hallway to all the units had water in it, as well, so they knew the units were flooded. All my dad’s stuff ruined. Antique furniture. New furniture. Mattresses. Everything. They don’t even care to warn the other unit holders that their stuff might also be ruined. It was quite clear that the water had been in there awhile. Everything was molded and disgusting. Do not store your stuff here. They also told my mom they were going to keep charging her for the wet unit until she could get all the stuff out and to the dump. “Climate control does not include water standing 2-3 inches deep at Gluckstadt storage. Beware! Water leaks in there! They don’t care!“

Excellent x2 customer service

Bettye at the location and Jamie in corporate did an excellent job in working with me to secure my storage unit. Was very impressed by both. Give them a raise please. Thanks Keith Bradford

Betty was absolutely on the top!!

My experience with this storage facility was great! Absolutely the best in letting you know all you needed to know and understand. Betty is very professional and very helpful! I would refer this storage facility to anyone!