Public Storage - St Louis - 5801 Wilson Ave

Good customer service

Friendly helpful customer service

2nd floor unit- 8 months

Luggage carts were never available, until the day we vacated the unit. And we were once told by a manager "I don't know where the carts are, even I can't find one, maybe they were all stolen". Elevator on our side was broken on the day of move out. In general, elevator doors take time to close, and stairs are not easily accessible. They were waiting for us to leave and I received a notification that my unit was vacated in about 20 minutes of clearing out our stuff, without us intimating them. Overall, great price but for a reason.

where are the hand carts?

Location is ok, and price is good. However, while free hand carts for moving are advertised, there were none available on any of my visits over 5 consecutive days, which made the move-in extremely tiring and much slower. The manager said that even she couldn't find one, "they were probably stolen or something".

Quick and streamlined move in process but not the cleanest

Easy move in process but grungy elevator and there were snacks in my unit leftover from the previous owners

Great location and clean

Great place to store things that u have. I would use the storage facility again if I had to

Great except one thing

This is very nice clean and climate controlled storage facility. Also I love the fact you are able to drive inside. My only complaint is the hours allowed to be inside the building I have no time to move anything with my work schedule. If you go past the closing time even by 5 minutes Public Storage sends a text and an email with a warning. Not so sure if I would store here again.

Good location

Good pricing, clean and available carts at the door.

Great location and price.

Great location. Easy access right off highway 44. The facility is clean and functional.

Great experience

Great experience getting my storage unit. Very happy with the price and feel safe there.

Person at the desk was very helpful...

Person at the desk was very helpful very polite and understanding and was very informative with everything your company offers and we appreciated her time.

What a great customer service...

What a great customer service experience! Everything from the start to moving in. I am very satisfied with the friendly and knowledgeable staff, which took the time to cater to my specific needs. The facility is well lit and clean. The unit price was competitive and the unit itself was clean, dry and I felt secure knowing my items would be in a safe place. Thanks for everything! I've already recommended this place to all my good friends.

Polite

Polite. Courteous Staff. Very knowledgeable of storage services that made my moving in easy and safe. Yes I would recommend Public Storage to anyone in search of a convenient place/space to store your belongings.

I loved my experience ...nothing better...

I loved my experience ...nothing better than good customer service.

I didn't have any problems

I didn't have any problems. It was a very quick check in and the access hours are easy to work with.Anything I might have needed during the move was available in the office.

Great experience

Great experience, no hassle, clean, and Sid was a great help in all aspects

Fair Place

The place called and followed up with me fast and I paid and moved in the next day.

Expect a good YELP review in the near future!

The front desk person is courteous and professional. I really like the double security method! You can expect a good YELP review from me in the near future!!!

I have had a storage unit with you for...

I have had a storage unit with you for 1 1/2 years. Just rented another storage unit from you because I needed it. However I was told I wasn't eligible for any promotional deals even though I was renting it for my disabled mother. I think that is very rude and unacceptable when I've been renting a unit for over a year. I will be moving both of my units into 1 but at a different facility.

Use of equipment.

Great Prices, Great Location, WONDERFUL EMPLOYEES, the only fault that this company has is that you can only use a dolly during the hours of operation in the office. So, they close at 6 everyday. I came there after work yesterday at 5:00pm with so many boxes and things to be taken to a storage unit on the second level , and for the third time this week there is no one working in the office (this is before the business hours close, they seem to leave and put up a sign that says be back at 6:25 -- thank you, but even if you do come back, it still doesn't help the dolly situation because then the office would be closed regardless) so it has been very difficult moving everything by my self ( I weigh 120 pounds and am a female ).

Great customer service. Mary Jane assisted with all of my storage needs. She was absolutely wonderful! She explained things thoroughly and was very courteous and professional. I will be refering everyone that i know to use public storage from now on.