Public Storage - St Charles - 1539 S Old Highway 94

Hey they Don't let u get out past 9 pm

Hate they don't let u out past nine if u r in before close unless u inform them .!

Good process

Good location and clean units.

Online rental was easy but facility was not great

When we got to the reserved unit there was no locking mechanism on the unit , the unithad not been cleaned out, And no one ever answers the phone. I attempted to call the office at the unit 4 or 5 times over the course of 4 or 5 days and no one ever answered the phone.

Wonderful staff, well kept unit, no complaints!

I have had a number of storage units over my lifetime and I am very impressed by the cleanliness and how well maintained the unit is. The staff have been fantastic and bonus, they have a restroom by the office which has been helpful as I have a young kiddo. Units are clearly marked as well and the driveways are large enough to turn around in with minimal effort. I am beyond satisfied! 10/10, 5 out of 5 stars, and 2 thumbs up!

Staff

The employees at this location are so friendly they actually make you want to pay your payment. Thank you so much for always being so nice and helpful

Had a great experience, just 2 things could’ve been better...

Stephanie was great. I got a great price, it’s clean and I like that it’s an inside unit. I just wish I was told ahead of time on the phone that insurance is required, not optional. When I got there I was told it was required, and would be $15 a month extra unless I brought my own insurance. Also, the lightbulb was out inside my unit, I asked for it to be replaced, and Stephanie said that she had no lightbulbs and that they may not be sent to her anytime soon by the company. I realized it wasn’t her fault, but as a company Public Storage should be able to supply lightbulbs to their property managers. I was able to add renters insurance to my auto policy, then I brought my insurance and moved in the next day. I had a very good experience after that.

Nice place

Fast and easy to get in and out

The staff was beyond amazing and...

The staff was beyond amazing and helpful . They were more on top of my move than I was with frequent calls and emails to make sure I had everything I needed. I won't use any other services for my storage needs... Ever.

Size not as advertised.

Rented 10x10 storage unit, actual size is 10 x 8.5 That is 18 " shorter than advertised. Just not fair.

Great

Great service ans space.

The onlything I dont like is the hidden...

The onlything I dont like is the hidden fees about buying the lock and having to pay for insurance. Those were fees I wasn't planning on that I had to pay. It would have been nice to see that stated somewhere on the website, upfront. I also dont like how you have to get out of your car to open the gate but the lady who got me started was very thorough and explain everything to me.

Thank you for working with us and the...

Thank you for working with us and the best rates in the area!

They tell it like it is. They offer best price possible. Customer service is fast & efficient and returns are easy as can be. Trustworthy great Customer Service! My first choice whenever I need anything.

I had a very delightful experience at this location. The customer service rep was able to help me with all the questions I had. I was able to get what I needed and I will be back again.

I am so proud to say this is my new home for for all of my storage needs! Just the other day me and the rest of the Peppermint clan were out scowering St. Louis for a place to store all of our extra items from our recent move and we stumbled upon this wonderful place. Marie the property manager was extremely nice and helpful during the entire process. She greeted all us Peppermints and continued to be helpful through the entire process. When our time there was done we knew we found the best place and we could not wait to come back and see our new friend Marie. I have now been at this location for 3 months and I have to say there is no looking back. Every time I come in I'm again greeted by my good friend Marie and she still continues to be there for me and help me with any questions I may have. To this day picking public storage was the single greatest decision of my life!

Stacy was wonderful when I stopped by the office. She was able to answer all my questions. Great company and great customer service.

Absoluty love working with Marie and Crystal. They make sure everything is perfect before you leave.

Overall happy.

I would have given 5* but the website said a price and didn't include the fact I had to have insurance and another small fee that I was unaware when I got the confirmation number at the end of my reservation.

5 Stars if not for (what I see as) false advertising

Office people and facilities are great. Only issues are that they do have a hefty application fee which is odd with the price you pay monthly, and not disclosed until filing out the paperwork, and that they advertise 1 dollar move in first months rent but that only applies to 1 unit and it wont be the one you are renting.. Personally I think if the unit, or units, that qualify for the 1 dollar first months rent are not available they should take down the sings and stop advertising it. Its just a gimmick to get you in the door in most if not all cases, and there are lots of businesses that do it.

Excellent and helpful

I am a college student who is new to being on my own they were very helpful in explaining everything to me.