Public Storage - Burnsville - 2000 Old County Rd, 34th Place

Rental space as described, facility is not secure!

Upon arrival to the public storage facility I found to my surprise the security gate completely missing and the facility unsecure. The storage space is as described and the clean. The roll up door is rusted out on the lower right corner and is difficult to open. I arrived at the facility at 4:00 p.m. on a Tuesday and there was no representative in the office to speak to about the security situation and the worn out door. I am afraid to put my car into the storage facility to store for the winter because of the unsecure facility. Please contact me ASAP on when this facility will be secure so I can put my car into storage for the winter. Gregory Johnson 952-237-0151.

The gate doesn’t open when leaving

It’s a Trashy place not recommended

Accessible outside storage cleany and nice

Accessible outside storage clean and nice

Great unit, very clean, organized and easy access.

I think this unit has a great location, ease of use as well as an app to open the gate during cold days. Price is very competitive too.

It was great. Management was helpful

Very nice experience. I liked it a lot.

In 25 years 7 states, BEST on all levels

What makes THIS location the best? Alex, who has lived on the property in his apartment for years ( hence BEST security). We have been here since 2007, and now have 3 thirty foot deep thirteen foot high units. Alex takes great pride in providing outstanding customer service, immaculate structure facilities, very well trained staff. He is also decent, HONEST Fair, and has been a true joy to work with all these years. You name the horror story in those 6 other states and we have experienced them. HENCE... we appreciate Alex. The main reason we are HERE!

very good

very good 99999999 99999998 good good

Units weren't available for us and they couldn't find original reservation

They didn't have the original unit we needed so smaller unit is what we got as they couldn't find the original reservation but overall customer service is good

Nice for the price

Nice for the price

He is very kind!

He is very kind, and I want to recommend to my friends!

Gate issues on first use

The set up and introduction with Joanna were great. She was informative and helpful, thourough at her job and personable. The incident tonight does not reflect on her customer service. The first night being tonight that I planned to take 2 fully loaded vehicles to my unit were not acceptable. I arrived and woman ahead of us stated she wasn't able to get into the gate. Said she tried calling and went to Joanna's voicemail. I informed her the office was closed at 6. I tried the gate as well and it didn't open. The key pad was dated 5/18/19 10:45pm and that struck us both odd. The inside gate code box was dated 5/20/19 with time 6:25 and was accurate. I called and left Joanna a message as it rang but no answer and no follow up call to my message. To say I was disappointed is an understatement as this being my first experience with my purchased unit. And preparing to unload 2 vehicles wasting both of our time to come and utilize the unit. The other woman was just as disappointed. I hope this is resolved and compensated in a timely fashion to continue to utilize this brand new contract with your company and not a leave a great first impression.

Joann who I believe is the on sight...

Joann who I believe is the on sight manager is absolutely wonderful. She got me set up with a storage unit and explained the details and policies. I would have given it 5 stars but the unit that held the belongings that I purchased from a previous customer was a problem. The track was rusted and loose and when it was open the door came off the track and we were told there was nothing they could do to fix it at that time and could possibly get someone to come the following day which meant all the belonging would be available for anyone to take. We the customers worked on it for over an hour to make it possible to close and attach the lock back on it.

Excellent service with great prices

Excellent service with great prices

Easy to make reservations great staff

Easy to make reservations

Had a great experience there. Jessica went over everything with me. She is so friendly i would definitely recommend this place

Hi im shelia and the moment i meet lauri i felt at home. She assured me that all of my belongings would be safe she did a walk-through with me to show me many of the other units it was a very pleasurable experience Laurie is great

Lauri was so helpful and answered all the questions we asked. made it easy to sigh up and know our things are protected thanks Judy Doble

Friendly staff that has been nothing but exceedingly accommodating every time I need them for anything. When i signed up they even recommend that i do it online to dave myself some money. A great place for your storage needs.

Supportive and helpful

I had a 10 by 15 unit, but not occupied yet and the agent help me switch to a 10 by 20 unit which turned out to be a much better fit. She was cooperative and quickly solved my problem.

Great service

Great service