Public Storage - Excelsior - 19545 Highway 7

Communication regarding methods of in and out if no app is used was awkward

Per the one line summary above

Great service!

We are renting again after a few years away & so appreciated the friendly staff who had all the answers to my questions. So glad to use the new app to open & close the facility gates vs having to remember a code!

As a total beginner in using public...

As a total beginner in using public storage I was getting all my questions answered, got all necessary guidances, advices, tips. Very helpful manager Michelle explained everything to me, went over and beyond in helping me getting comfortable with using storage. Also storage itself is very nice and clean. Kudos to staff and managers.

Ok storage place

Staff were friendly. Unit ok. Door is heavy and hard to push up. Priced high. But not a lot of options in the area

Everything went great

Everything went great! Thanks!

Great experience!!

Right from the moment I stepped in the door they were super friendly. Made sure that I knew how to operate the gate, my storage unit and explained everything in good detail. I had a very pleasant experience and I'm glad I chose to go here.

Great people

Great people, looking after what I want to protect and store. Thank you

Wes was fantastic

Wes was fantastic. A credit to PS

Immediate Attention

Michelle gave me immediate attention. Gave me a tour of the facility and then carefully reviewed the contract. The experience was very comfortable.

Very Convenient

The location is very convenient for myself and family members. The service representative was knowledgeable and professional. I am very pleased with this service.

Simple and painless

Michelle was very helpful and informative and made the process simple and painless.

Pros and con.

The staff and the storage facility are excellent, but the parking lot/driveways need some attention soon. Very hard to navigate with a trailer and the slopes for water runoff are much too steep around the drains. The sink hole next to one drain, which actually swallowed up the road cone marking it, makes turning that corner a challenge.

Very pleased

Very easy to sign up. Very clean, and well secured facility. Friendly and knowledgeable staff. Very pleased with my experience.

Michelle was so helpful in setting up our storage unit and offered great packing tips!

Seriously awesome Customer Service! Helen has been a pleasure to work with! I've used this location 2 separate times over the years. No problems whatsoever!

The gal who registered us and explained ...

The gal who registered us and explained how it works was helpful and informed us and showed us the facility. She was great. The storage area is extremely clean and it is so efficient. We were pleased with the unit. We have not had a storage unit before and we would recommend your spot to anyone who asks. What a great spot and we appreciate the climate control unit.

Michelle was great! Super informative! Gave us great pro tips for storing and moving!

Helen was extremely helpful with valuable information so that we could make the best decision for our storage needs. While moving is never fun, it's great to know that there is a great place & great people to help during the transition phase.

MICHELLE was wonderful and very helpful! Very informative on Amy and all information pertaining to moving! Thank you for your hel Michelle!!! -Ami

潇摯

It was very good