New Hope Storage.

Friendly staff

Very satisfied with the unit, perfect size for all my stuff

Good storage facility

The storage is clean and the manager, Deb was very cordial. Good customer service.

Handicapped access is a little tough.

I am very handicaped and must use a walker. My rental space is a long walk to get to. I would love to see a sit down battery powered grocery type cart that could be available for use there. But that's just a wish. It would make a huge difference for my access and moving items from the dock to the rental space I have. I get tremendously fatigued walking so far with the push cart you have there.

Brand new!

Really friendly staff and clean building.

Facility is fine. Pricing is extremely misleading

$29 per month advertised for 5x10 unit Additionally, all of these items are charged, making their advertised pricing extremely misleading: $36 Initiation fee (ok fine) $5 on each monthly payment unless you walk in with cash (eyeroll) $11 temperature control fee (and all units are temp controlled, so no way to avoid it - seems like that should be included in the advertised cost) $5 fee to mail a monthly invoice (I'm sure you're auto enrolled in this, still haven't found how to opt out) Might as well tell people you charge $0 for the storage unit and then tack on a $29 fee for actually putting items into it if you're going to be misleading about everything else /end sarcasm

Concerned

The outside door and garage are unlocked which makes me feel like my stored goods may not be safe.

Great storage

This is great however just know all units are climate controlled and it is an extra 11 per month on a 5x10 unit. This doubled our costs. Seemed like a bait and switch but we are happy with the location and cleanliness.

Very responsive and easy to deal with.

Customer service was great, I was signed up in no time and got a great spot.

Happy Camper Customer

I am very pleased with my unit here...very clean..I am retired Senior on fixed income, so the cost is important to me...the price has been reasonable..I am very pleased with the manager, John..he has always been pleasant and professional...he answers all of my questions in an immediate fashion....very pleased...thanks

Great customer service

I needed an outdoor storage spot on short notice and short term over a holiday weekend. Other storage facilities would not return my call but New Hope Storage worked with me to accommodate my needs. Great customer service. Thanks!

Amazing owners!

I loved meeting and working with the 2 gentlemen that own this company. They are beyond kind, and helpful. Im so happy with my unit- its clean, and I know that its safe. Locks can be purchased that are bolt cutter proof and would require a professional locksmith to open. Not even the owners can open it without a locksmith. These guys helped me find my unit, and showed me how to use it more than once, and were so kind about it. apparently I just didnt get the simple concept of sliding something. lol.

Convenient

The experience was fast, friendly and convenient.

Clean and friendly

The gal that went over my app and got me into my storage unit was very friendly and helpful. I would have given 5 stars had I not had an initial problem with my set appointment. I called the number that was listed and set up an appointment for 9:30 but they didn't open up until 10:00 so I had to reschedule because I had an appointment somewhere else I had to be at but overall I would say they were good.

Service.

You need to be more equipment for customer use since it's a lager area. (Cart or two, dolly, flat cart. + it will make the price seam lil better lolЁЯЩВ) -Alsobe nice have 24 hr access, at lest on weekdays. Otherwise I am happy ., staff been very helpful every time. Thnx staff.

Excellent Customer Service

Five stars excellent services. Thank You!

It was bit slow signing up but overall clean and reasonably priced.

Clean and reasonably priced. Kind of a long walk to the actual unit.

good security

very easy access, no hassle picking up our trailer.

Description does not match the space offered

Description implies parking inside a structure. This is a parking space on asphalt that is breaking up. The office hasn't been in the same place on any consecutive visits. They keep moving it. Staff is friendly and helpful.

Hellpful attendant

everything went well. The attendant was energetic and competent.

clean facility helpful staff

Two very helpful and friendly women operate this storage facility, which is clean as a whistle and very accessible.