Prime Storage - Lansing

I would recommend them

They were very helpful. I appreciated the service

Great customer service.

Great customer service and very helpful agents.

Great service.

Great service. Would use this company again.

Excellent

Great rates safe and trustworthy

Perfect storage

It was very quick and easy to reserve my storage unit online. Customer Service was great. They explained everything well and answered all of my questions. Also decent pricing per unit. I would recommend renting a storage unit from Prime Storage.

Fellow veteran at the desk very friendly and accommodating

This facility is well rated online with good reason. Quick easy paperwork, quick explanation of facility, unit location, directions to and from the parking lot. I will be recommending this storage facility to all my friends

#1 Storage Facility

Great Experience overall! Will use this facility for all my storage needs!

Very Convenient

Agent very helpful and friendly

Close to home. The space we need.

Needed to take care of an estate and needed space to process an amazing number of books, albums, and movies. We were able to get what we needed, close to home, and close to the highway that we traveled to and from the estate. Thank you.

Clean place great service

Awesome place to put my personal belongings

Excellent overall service

Excellent customer service. Trina went above and beyond to make I was taking care of. She made use feel welcomed.

Beware of the price jumping quickly!!!

I rented a unit in December, 2019 for $87 per month. Less than a year later, I received notice that effective the next month, November, 2020, the price was increasing to $114 per month. That is an increase of 31% in less than one year. Of course, it happened just going into winter (and during a pandemic) so moving locations was not really a choice for me. I called to complain about the increase, but was told there was nothing they could do locally to change it. I plan to look for other options this summer. Beware of your cost jumping a lot unexpectedly!!!

Friendly, professional employees

We needed storage quickly on a Saturday. I had little hope of finding anything, but lo and behold, I found Prime Storage, was able to rent the size I needed, and move my items right away. The employees were very kind, helpful, and I had no problems whatsoever. They even auto debit our monthly rental charges, a plus for me! So glad I found them.

Customer Service Exceptional

After a competing storage company failed to deliver a usable outdoor storage space I contacted Spencer, Prime Storage Manager. He had the space cleared of 18 inches of snow and allowed our car to be stored. Excellent customer service, good value.

Constant increases for long time customers

Constant increase in rates ever since prime storage took over. It's almost doubled since I've started renting the unit. No loyalty to king time renters

Review

The lights in my unit have not worked for the last year. This impacts my ability to access my belongings and causes a concern for safety....especially when it gets dark earlier in the day. I also see prices that are much cheaper than my monthly rate.

Fast friendly service. Fair price.

Spenser helped me get my storage unit the size I needed. He was very knowledgeable of the facility and doing the paperwork. He was great to deal with. Would definitely recommend.

Great move in experience!

Easy, friendly staff, perfect for our needs!

Close to home, nice units and a big pot hole at the entrance

Close to home. Icy conditions around the entrance to my unit followed by getting soaked from the runoff from the roof. But not bad, because the space dry and secure.

I would recommend renting a storage unit from Prime Storage!

It was very quick and easy to reserve my storage unit online. Customer Service was great. They explained everything well and answered all of my questions. Also decent pricing per unit. I would recommend renting a storage unit from Prime Storage.