Citizen Storage Fenton South

Stress free transaction

Angie did a great job she called us before we got there to see how things where going, and to completethe paperwork before the facility closed. She also texted me from her own phone with instructions on how to do everything after hours. Was a pleasure to work with.

I’m glad I chose this facility.

The storage facility that I left the people were not friendly, and they were overpricing. I had to find someplace fast and convenient and I’m glad I chose citizens storage. The property manager Ken was amazing. He made it easy for me to transfer from one facility to the next by having u-Haul rentals right there.

Very awesome place

Great customer service. Someone is there all the time. Very friendly easy to work with

friendly staff, clean unit

We have had a very positive experience so far, with friendly and helpful staff and a very clean unit. The site is secure and safe but easy to access.

Thank you

I was in an extreme rush to get a unit and get everything into it. Within 3 hours I had an appointment at Citizen Storage and I was moving stuff in.

Good check in experience

Very clean grounds and sheds. Helpful and knowledgeable Staff East check in

It was all very confusing..,

I had to buy my own key… No one tells you that upfront… And some kind of “admin” fee… I was very disappointed..,

Best customer service

Super helpful. Went above and beyond.

Great staff.

Great staff. Easy access. Very clean and ready to use. This is my second time at this location.

Stay Away

I rented a climate controlled unit at Citizen storage in Fenton and I wish I had gone anywhere else. I chose them because I needed a climate controlled unit and they were the only location in the area with one available. I now know why. When I first moved in, everything seemed fine. The grounds were a little rough, but they had just purchased the location. The unit appeared to be in good shape and Kenn in the office was very helpful with the paperwork. As time went on I started to notice the imperfections. There were many times that I went to the unit and could not tell a difference between the outside and the inside, even in the winter time. Towards the end, the building started to smell musty and feel damp. When I finally moved out, I found water in my unit, mouse droppings and bugs, both dead and alive. I talked to the lady that was working the office that day and though she could sympathize with my situation, all she could do was follow the process and hand me a pamphlet for the insurance company. Luckily, I made the decision early on to place the majority of my belongings in tubs, so I didn't lose a lot, but what I did lose was substantial. I sent an email to location directly a couple of weeks ago explaining the situation and they have not responded. To sum up, if you are looking for a storage unit, stay away from this one.

So helpful

Kenn was super helpful and always available for the needs and was able to set things up smoothly with no delay or extra charge! He is super!

Great customer service

Best customer service I’ve had in years. Friendly and efficient

Excellent service

Excellent service. Checking in was flawless. With all the things that can go wrong with a move moving into storage was not one of them. Also they had all the items for sale one needed to secure the storage for a dry unit.

Outdoor Storage

Move in process a success. Staff great to work with.

Great customer service by Ken and Alex

We recently moved from a large unit to a mid-size. Both Ken and Alex were very helpful and accommodating to our particular needs. I really appreciated the help they gave us. I highly recommend this facility.

Easy access and friendly staff

Nice units and staff is very knowledgeable

? Look to review

When picking up my rental truck , the women servicing me was not very friendly. In fact I was charged for insurance when I should not have been. I have never had a problem before at this facelity. I was shocked. I did try to call the 800#at the time but got no answer.

Fast and easy

Renting from Citizens storage was fast and easy.

Mixed up

The manager was extremely helpful when i had several mix-ups (from my own doing) and smoothly fixed my errors with a smile!

Good service

I was glad to receive good service with a good price . I liked that you can reserve on the phone and not having to worry about going .in to take care of your business