Public Storage - Rockville - 16001 Frederick Road

Very effective and excellent at the customer service from start to finish.

I am very pleased with the service offered to me. Eugene was top notch and his recommendation and willingness to help resolve any issues I had made me feel I chose wisely with this Public Storage facility.

helpful management

best prices good management can't ask for more than that..............................................................................................................

Very pleasant experience!

For us, computer challenged old people, online transaction is a little baffling. Please always have a person at your office during working hours; we need the extra help. The office was locked and unattended mid-day Monday 5/13. However, it is still a very conveniently located and recommendable storage facility.

Good service reasonably prices

The Web-based service is user friendly. The place in Rockville is very clean, good security and always accessible.

Staff was very helpful

Staff was very helpful while checking in. Mobile app is handy.

Easy and convenient rental process

Overall, the online rental process was very easy and convenient. I appreciate that the rental process was completely contactless but there were staff members available to answer any questions.

Secure, Clean, and Excellent Customer Service!

The title says it all. The app makes entry/exit easy to use, the climate control is outstanding, the facility has great security features, and most of all, the staff is friendly and helpful providing superb customer service... overall brilliant!!

A very pleasant experience.

Staff was kind and helpful. Facility was easy to move in. Very clean.

Excellent customer service; clean, user-friendly facility.

My experience at the Frederick Rd, Rockville Public Storage location was excellent thanks to the fine service from representative Bisrat. He showed remarkable competence and quickly navigated their complex system to get me the best possible deal and the right unit for my situation. He seemed genuinely concerned about me and my needs and went above and beyond expectations. Thank you.

Can't complain

I was able to book my reservation online. I came into see Aaron so he could show me where my unit was. Although I'm not a fan of being forced to use their lock when I had my own I get the concept of added security.

Easy and simple move in process.

Super easy move in process. Easy to find my storage unit and many moving carts readily available to use to help move everything

My Move In Day Experience

The only reason I gave the customer service a 5 star rating is due to the young lady who was working there the day we moved our motorcycles into our storage unit. The man that was working there was rude. I had 3 of my young grandchildren with me and as soon as I walked through the door, he immediately asked me where there masks were. I had my mask on and did not see where there was a problem nor did I expect that before I had a chance to say anything. He then ended up at the service elevator at the same time we were trying to move one of the motorcycles as our unit was underground. We had to start it up for a brief minute because it was too heavy to duck walk onto the elevator. We were trying to hurry since the elevator would time out if you did not act fast by pushing buttons. He proceeded to push the button on the elevator which caused the door to open back up and I had to start the process all over again. He really needs some customer service training if he is going to be dealing with the public on a regular basis. I didn't not appreciate it at all.

Reasonable and convenient

Clean, friendly staff and convienent right on Rockville Pike

Easy access. Convenient.

The storage is easy to access. Very clean. The staff was helpful and friendly.

Good experience.

Have had a good experience thus far. Clean facility and easy access to unit.

Clean

Nice place, clean building, secure location.

Clean professional

Loved the move in process. So easy. Seems very clean, great staff.

Excellent Staff

Had such a pleasant experience in getting my unit despite the poor timing with COVID.

Great service

Great service, team (Mary) was exceptionally helpful!

I enjoyed how the employees interact...

I enjoyed how the employees interact with the Internet. I did not realize when I first started that you can complete the entire process online. All you need to do is check in when you go to occupy your unit.