Public Storage - Rockville - 5420 Randolph Road

Young lady at the office is amazing, sweet and so HELPFUL!

5 STARS to the outstanding customer service!

Excellent customer service

Move in was easy..friendly workers

Great Location!

Public Storage at 5420 Randolph Road is easily accessible, very secure and very clean. The manager met me and took me to my unit. Lock was in the unit and it was very clean. Access code was easy to use after I downloaded the app.

was easy

was easy move in, clean, friendly staff

Good experience.

Great customer service and check in. Clean facility.

Convenient polite and helpful staff

Convenient polite and helpful staff

Helpful management. Very clean facility.

The manager at the facility, Kekeli, was very helpful in finding the right space for my storage needs. She is an asset to your team.

A very good choice for storage

Employee was clear, thorough and helpful with all aspects of our lease, inspecting the unit, and providing keys/codes.

Times of operation are inconvenient.

Times of operation are inconvenient.

Great and help

Great and help

Great experience so far

Honestly, this is my first time using a public storage service of any kind, and it has been nothing but great so far! The storage manager (Kekelie) who helped me was fantastic and had great communication skills to lay down all the things I needed to know in order for me to use the public storage service efficiently and cost effectively. I now have peace of mind having my stuff secured and stored safely until I can move in to a new apartment in a few weeks. I highly recommend this location of Publov Storage!

Very polite office rep

Very polite office rep. I did not like the price, buying my own lock, or the 2nd-month payment being due prior to my move in date (1st of the month grace to the 6th) as I did not need to start using my unit right away and paid for it on the 9th. I am not using it until later this month so feel that I am forced to move more quickly than I was prepared to. The facility is secure and clean, the gate access code was sent right away, and the lighting is ok, if it goes out I can request a new bulb be installed.

Great service and the prices aren't too...

Great service and the prices aren't too bad.

Yes..

Yes... you guys were awesome!

Have used this location several times over the years and have always received such great service from KC and staff

I am a strong believer in acknowledging good customer service. Today I began the process of moving into my storage unit and KC has made it a great experience. His friendly, welcoming demeanor makes you feel at ease and I highly recommend his services.

Service was great. The move in was seamless and pain free. Will definitely recommend this place.

Outstanding customer service!!

Outstanding customer service!!

KC was amazing. Super smooth process. He was willing to show me all the storages and made it easy to choose. Made everything really easy.

Storage unit was clean and manager in ...

Storage unit was clean and manager in the office was very helpful and friendly.