Public Storage - Baltimore - 820 Kent Ave

Strange location by appointment only

Strange location by appointment only but the service was good.

Very close to home

Pretty good nice size good elevators freindly staff.

Great experience

I received all of my information electronically, and my pass code the day of move in. But the great part was, the counter person was the Most professional young man. He had me follow him to the units, made sure I received my information and instructions on getting into the facility. His tone was so comforting and professional. He really left a positive and lasting impression.

Need to store some stuff until I get a bigger place

Ty and Colleen were great. Cheerful,knowledgeable and helpful

They hike prices quickly so have to switch units too often.

Just like the cable company you have to always be switching to keep inexpensive pricing.

No Complaints So Far

Needed new storage facility as old one was hard to access and too expensive. This new facility already seems like a step in the right direction. So far, the customer service has been quite satisfactory and respectful. I got a good deal on a unit that meets my needs, and I can easily gain access as needed. Very happy so far.

nice location- easy contract

NO thrilled with have to get out of my vehicle to enter/leaving the gated community. Also the open ceiling make me wonder about the security of my items.

Overall the storage facility is fine

Overall the storage facility is fine. Its secured but the fact that the carts are locked is ridiculous. You have to get back in the car and drive to the office to request a key. So that means if you go to your unit before or after hours, you cant get a cart! Its ridiculous!

Moving in with relative, lost job in pandemic cant pay my rent at my apt!

Everything involved in getting unit from online reservation and payment to puuting my lock on went amazingly well. HASSLE FREE!

Fast service, and convenient.

It’s in a good location, seems that they take security seriously which makes me feel confortable.

The hours work for me.

The hours work for me.

Great facility

The employees were friendly, professional, and very accommodating!

The facility is very clean

The facility is very clean. Oh my questions were answered the staff is very friendly and everything was explained completely. Rob is the manager and he will take care of you.

Awesome team very welcoming and professional

Nothing but great customer service from the team. Rob showed great leadership skills as he helped throughout the whole process. Both team members there were awesome support. Very patient and understanding. The team will make sure you get what you need instead of trying to just push you into a unit for a mark up price. They are very honest amd understanding to all as i seen them interact with other customers. Great team and i hope you guys continue thriving in your success.

The customer service exceeded my...

The customer service exceeded my expectations as did your website and on-line capabilities. The facilities met my expectations.

I had an awesome experience

I had an awesome experience. The facility manager was very nice and helpful.

Awesome!

Nikki was awesome!

First impression is always the last...

First impression is always the last impression...the Storage representative was awesome.Very informative, helpful, and caring...It's that customer service that keeps customers coming back.. Beautiful lady....The one that took my storage application

They did a great job!

They did a great job!

Elevator broke which made moving a...

Elevator broke which made moving a little difficult and the lack of avail carts