Public Storage - Silver Spring - 11315 Lockwood Dr

No Help

Upon Arrival to check in i used the app to go to my locker get my lock and start moving my stuff i started looking for the complimentary Dolley to move my stuff into my unit unfortunately i couldnt find any at all so i go to the office to ask and the lights were off and doors were locked so i assumed they were closed so one by one i moved the boxes in my car into the unit up 3 ramps and as im leaving i see the office lights turn on so i go up to the door and its still locked the young man pointed at me to come arount the side of the building so as i pull up in my car to the side he comes to the door and asks what i need i asked if you all rent dolleys and he said yes just give me id and sign it out i told him okay perfect but i need to run home to get the rest of my stuff and my people who are helping me he says okay and before i could say anything else he goes back inside and back to the desk i just left move in says its from 6am-9pm i go get my help and come back at 6 pm and doors are locked again and young man is motioning that you all are closed and i cant use the dolley i was not happy at all the young man didnt tell me that there was a certain time they close and that i wouldnt be able to use the dolly if i came back after 6pm i was unaware and not happy at all. But I Get What I Paid For

Excelente

No tengo ninguna queja. Todo está muy bien

Customer Service

The staff was nice and pleasant, they explained everything and made me understand.

Great experience

Loved how easily you can access the doors/gates using ur app and the access to the storage as well basically everything! its very easy to use everything is prepared well for use

Its nice & clean

Its easy to get into & clean... the long zig zag ramp when trying to move things is the only problem but other then that its good.

Got the job done

The customer service was great but there was no heads up about how long of a walk it was to get to the unit. It was quite a trek to be carrying boxes and not prepared with a hand truck.

Clean, good lighting, easily accessible.

Clean, good lighting, easily accessible. Everything was as promised.

Awesome Staff

I truly enjoyed the service received from Khadejah from our first phone discussion to the moment I signed the contract for my unit.

Great affordable facility!

I decided on your facility because of the pricing and location. What I didn't know, was how easy the process was, how helpful the staff is and how safe I felt my belongings were. I chose a 10X20 ft. space and it was clean, accessible and made a difficult move a simple process. I forget to lock up properly, and i received an email letting me know my belongings were not secured. When i got there, after work, everything was just as I left it. What a relief. You should try them!

Good Price and Good Service!

Hi and good night. I hope all had a good Thanksgiving. For whatever reason I couldn't leave a comment using my cellphone, so here I am taking the opportunity to leave a couple of words. First Sparefoot helped me to find the most reasonable deal in this area. The location to where I have to move out from is pretty good. But my only pet peeve is rolling the trolley inside has a challenge going this ramps up and also at the entrance there is a one inch of concrete making entering large items a bit more difficult. Overall, Akena was great to help while she met me at the property.

Simple facility, wish it was more secure.

Nice place but the door to enter the storage units is not actually locked. There is no reason to put the code in as the door just opens!

Excellent

Excellent service

Great overall service, just hours of service are limited.

From online to in person the experience was terrific. The agent at the front desk was very informative and went out of her way to making my experience unforgettable. Keep up the great work.

Close to the highway

Is close to the highway and close to the silver spring downtown

I really enjoy Public Storage

I really enjoy Public Storage. The staff is great and the spaces are safe and secure.

Reservation was quick, I was in and out

excellent customer service, everything was told to me in a clear way

The customer service is great!

I appreciate the staff helping me with my initial move in. They went above and beyond.

move in

bathrooms were closed which makes it tough to work all day.

Kiara the manager was excellent!

Kiara the manager was excellent!

We were greeted as soon as we entered...

We were greeted as soon as we entered the store, the representative, Phylicia was knowledgeable, very helpful and very professional.