Public Storage - Malden - 650 Eastern Ave

Move in experience could have been better.

There weren't any flatbeds to assist with moving in. I left a message in the office. I was told that people either steal or keep the flatbeds in their units. There must be camera's to see who these folks are but if this issue is known to public storage there should be some available, perhaps in the new owners unit, where they then must return it after moving in.

Great

Great experience! I am so glad I shopped around and found this storage unit close to my house and easily accessible!

Easy process overall.

The facility is as described. Clean, climate controlled and surprisingly large at 10x15.

The unit is clean and the service is professional.

I would recommend this facility to my family and friends.

It is always a hair on fire experience in moving.

It is always a hair on fire experience in moving. Thankfully a professional like Sandy at Self storage was there to put out the fire. Sandy had my reservation and outlined the rules and information about the storage property very well. If renting ask for Sandy she is on the ball. The only downer was that when I went home to apply the APP to my phone the APP was NOT tech friendly and was unable to perform and therefore I will use access code and recommend any new unit shoppers to do the same

Very quick and easy, associate was very helpful

Very quick and easy, associate was very helpful

Nice staff and location

Staff was very nice and quickly helped us

The Representative Sandy was great.

The customer service Sandy give at the Malden location was great. She was very thorough in giving me the necessary information needed and happily answered all of my questions.

The representative Sandy at the Malden...

The representative Sandy at the Malden was outstanding. She was very thorough in giving me the necessary information needed and happily answered all of my questions . She was very polite and not at all pushy like the people at Uhaul down the street. I have been in retail for 26 years and she is definitely an asset to your business. Especially during these trying times of the pandemic.

New Client

So far so good. New Client so we shall see with time.

This storage facility is top notch and...

This storage facility is top notch and I couldn't imagine doing business with anybody else . Not only is the customer service Impeccable but I feel confident leaving my stuff here. Along with the security gate ,loss prevention procedures,cameras,and durable locks I have peace of mind.The facility is also climate controlled,clean,and offers dollys to move your stuff with .I highly reccomend.

Good check-in, but problems on site.

Had a great experience checking in. The attendant was friendly and helpful, and the unit was clean. However I have two issues: 1) The restrooms are locked after hours, and that is insane. After two hours moving equipment, I needed to use the facilities badly and to wash my hands, but the restroom was sealed shut. This is incredibly inconsiderate and I see know security or other benefit given that a person can be attacked anywhere in the quiet sprawling campus, and should be corrected ASAP. 2) While opening the rollup in our unit, the door ran past it's stop on the track, came around and whacked me so hard in the arm that I initially thought it broke my ulna. Had I not looked up in time it would have caught me right in my head and literally cracked my skull. I am fine, but this is obviously Not Good in a big way. Please make sure that attendants thoroughly inspect these items before renting to new customers. -Gideon

Warm Welcome

Upon arriving to look into renting a storage unit, I received a warm welcome from the front desk. The gentleman was patient and showed me a couple of locations for two different size units. He even went back to the second floor to show me another unit after the first showing. He was happy to help and was knowledgeable. Plus, he appeared to like working at the Malden, MA location which is always a good sign.

Excellent Customer Service A!

From the moment I clicked to reserve my space online my experience has been more than A. I received a call from Sandy at this location within moments to schedule my move in date. Sandy answered all my questions, explained everything, and offered suggestions when arrived for my appointment. Sandy was pleasant and had a great attitude while helping answer some of my annoying questions :). The location is clean, easy to access, and affordable for any situation. Would highly recommend! Great Customer Service!

Clean, Bright and Easy

Storage facility was Very clean, had great lighting and the rates are very reasonable. Feels safe and secure.

Quick easy not enough Dolly's tho

Quick easy not enough Dolly's tho

Friendly and helpful

Russell has done you well. Explanation clear and logical. Place is clean.

Sandy was by far one of the most friendliest and kindest persons I have encountered in customer service. Moving can be very dreadful, and laborious but sandy went above and beyond to help me and ensure my move went smooth, and my storage options where all taken care of. thanks again.... Brian

I had a easy move in and Sandy was very helpful and patient . (Thanks Sandy) The store is clean and the manager was very good i would recommend anyone to use this storage

I was very happy with the customer service here. I was given a tour of the facility and my agreement was explained clearly. They are very willing to answer questions and it's easy to pay online. The facility is also clean and well lit! When it was time to move out, I got a phone call thanking me for my business. Very professional staff and would use them for storage again in the future!