Prime Storage - Malden

Broken front gate. No lights or electrical

Not much security. Broken front gate. Gate open all night. No lights in storage unit. That’s a big reason why many people don’t rent these units. The employees are very nice, but have no answers.

Very Helpful Staff

I only need this unit for a very short time, perfect size, speedy check in and the staff was great!

Fantastic

I would recommend prime storage to all my friend and family. It was fast and easy. Customer service was amazing. Brian at the facility was fantastic, helped me with everything I needed. Also, a Brian at the call center was great too. Checkin was easy with no hiccups. Keep doing what your doing prime storage.

I like it

Good and clean and good customer service near

Mike was friendly and helpful

good service> Mike at desk was helpful and friendly

Great place.

I would recommend this storage space to anyone in a crunch. They’re great with customer service and their units are functional.

Really great

Great customer service. Very friendly and responsive over the phone and helped me book a space kind of last minute.

Awesome

Move in with no problems and the facility feels safe

Not a reliable contract

Since I first rented my unit, the cost has gone up by almost $30. I was told I didn't respond to an email so they automatically started charging me for insurance. If I wasn't planning on moving out soon, I would be very happy to move to a different storage facility.

HORRIBLE MANAGEMENT

''Xxxx''xxxxxxxxxxxx. Xxxxxxxxxxxxxxxxxxxxxx Horrible management and workers

Would recommend

Overall satisfied and great for 24 hours access

周慮歳

Thanks you ,really appreciate

As expected

There are a couple of small openings on the front side of my unit. I would not want to store anything too expensive in it . It’s fine for my work tools and equipment. Also when it snows you have to dig your way in they only plow the traffic lane’s. Everything else is fine. I do feel as though rent has went up yearly too.

So nasty both units I went to rent were filled with mouse poop

Terrible customer service I rented a unit filled with mouse poop then upgraded to a different unit asked the manager to make sure unit was cleaned she laughed and said ok low and behold the unit was filled with mouse poop again disgusting I had to go out and spend hundreds of dollars on plastic bins place is nasty was so much better as town line

Ms Tina was very helpful she took her time and answers all my concern

Tina was very professional and helpful

Prime Storage-Malden

While Prime Storage does offer competitive prices...their communication and customer service at their Malden location isn’t the best. I stood at the counter for a good 20 minutes and listened to the staff talk about their weekend plans and dissing the other locations, before I was even tended too. The spot that I had reserved for my car wasn’t available because someone else had parked in my spot due to their spot being unavailable, and didn’t even check to see if the spot they assigned to me was actually available. The person was out of town and it ended up being a big deal to get me a new spot.

Can’t sum it up in one line

Having been a member at Prime Storage for a while through the change of ownership and management I am quite happy with the property and the people their very friendly and personable as well as professional Those are the qualities that keep me there thank you Tina and staff for making my stay at Prime Storage in maldan a pleasure and affordable

Fast and easy, headache free

It was quick and easy. Loved the storage and it’s location. Definitely will recommend !

Pretty convenient affordable storage.

Friendly staff, great space with drive up access to storage spaces, and reasonably priced. Wasn't a big fan of mandatory insurance, but other than that it's not a bad deal probably the best in town.

Gets the job done

Prime storage is exactly what I needed it to be. A cheap, and moderately reliable storage unit that's not too far from the city of Boston. Only complaint is that the setup paperwork took roughly and hour and a half when it shouldn't have taken longer than 20 minutes. Staff could be better.