Public Storage - Salem - 12 Goodhue Street

Need more rolling carts!

I'm glad I'm on the first floor and near the entrance because I had to carry my stuff in more than once. There just doesn't seem to be enough carts.

Bait and switch

I reserved a 10x10 unit online and scheduled my move in date. It was said to be a ground floor unit at a price if $164. When the day of my move in arrived I was informed that there was only one unit left at the facility, it was on the second floor, and it was $180 a month. Almost $170 more a year. When I was understandably upset that the unit I reserved apparently didn’t exist I was told that the reservation I made (the same one that literally every thing I received referred to as my “move in date.”) wasn’t *actually* a reservation for a storage unit, but only to “look at a storage unit” and it didn’t guarantee me the pricing or unit I reserved. Literally nothing in any of the emails or communication I received up until that point indicated any of this. According to the manager on duty because the reservation doesn’t actually reserve, well, anything apparently, that last unit could had been rented earlier that day and I would have had no unit at all to move into on my scheduled “move in day.” This is a disgraceful and very clearly intentionally misleading business practice. When you reserve a rental car, are you making a reservation to “look at” a car? NO! When you reserve a hotel room, are you making a reservation to “look at” a hotel room? NO! And nothing about any of the process, including referring to my reservation date as my “move in date” indicates anything other than that I reserved a specific space, at a specific rate, that would be move in ready on that day. Honestly what if they had rented out that last unit and I showed up to my “move in” day with a u-haul full of belongings only to be told that there were no more units. Absolutely terrible business practices and I feel like I was intentionally misled.

The staff was friendly and very...

The staff was friendly and very knowledgeable about the services. The place is very clean, organized and seems very secure.

customer service at it's finest

The customer service was what made my experience amazing at public storage. Diana showed me the unit and discussed what would be finically realistic for me. She made sure my move in day would be easier by having proper packing and boxing. Public storage was the easiest part of my moving experience.

The call center agent was very nice and...

The call center agent was very nice and efficient. I also was impressed with the onsite person Mary who assisted with storage unit.

Very professional

Very professional, completely satisfied

So far so good

So far so good

I will recomended because they helpi me alot

I will recomended because they helpi me picking the right size room because I was confused at first. The manager is a very educated lady and.has patience with the customers.

No problems except the front gate has...

No problems except the front gate has been out of order for a week.Have to drive through the back gate.Wish there were a few more dollys to load.They only have 3 or 4.Sometimes have to wait to use one.

Great customer experience

Great customer experience

The elevators are old and slow to...

The elevators are old and slow to respond/slow to move in general. The automatic door was broken as well and had to keep being pushed open which was more of a pain then it sounds like when moving lots of stuff through it. Mattress bag price was double what I payed at uhaul for the same quality product. Everything else was good. Project manager was friendly and helpful

Selena was just wonderful. Explained the process perfectly. Very easy n pleasant . go to her she awesome

Selena is awesome. I have been here for years .she is always welcoming .great customer service .

Came in for my appoint and was quick and painless. Salina was very helpful and personable.

Selena is just great. Helped me find the perfect unit close to the elevator. Super nice. Awesome job

Selena and Steve were good friendly and fun . Would recommend anyway this location. 5 star customer service treatment

needs an upgrade

Not enought carts available, no stairs and creepy people hang out there.