CubeSmart Self Storage - Stoneham

Insurance non-negotiable

They require a minimum of $12.00 a month for insurance, whether you want it or need it, or not. That's a joke. What's going to happen in a building that is nothing but cement and metal. It's not going to burn down, and they know it. They also went up 30% on my rental price after six months. I could see this happening again in another six months, so I am going to discontinue the rental. I'm guessing I won't win the $250 Amazon gift card with this review.

Pretty easy. Right off highway

Easy access and climate controlled.

Excellent job with a complex move.

We had Oscars do a complex move of portions of our belongings to storage while we are doing a renovation. We had marked each box or bin with contents and the order they should be loaded on the truck so that we could leave the boxes belonging to our grown children in storage and we could access anything that might be needed immediately if we found that we'd made a mistake and accidentally boxed up something that was needed while the renovation was ongoing. The movers who came to are house were great about using our system, and checking with us if they found something that was missing any markings. Everyone was very pleasant to work with. Prices were excellent compared to prior moving that we had done with other vendors. I would highly recommend them. The only complaint I can think of is that Oscars did not allow us to purchase extra insurance coverage for items in our art collection. We had to package them up and leave them in parts of our house that were not affected by construction which I would have preferred not to do.

Highly recommend

The manager was friendly and efficient, and the facility is extremely clean.

Clean, friendly

Made for a good moving experience, staff is friendly and helpful, unit was clean, facility is new. Sometimes big items were a little bit of a squeeze to fit in, but otherwise a good experience.

Friendly, efficient and clean

The manager was very friendly and helpful, especially when the movers showed to unload my stuff. I got a concise rundown of all the long worded agreements, plus emailed copies in full. The entire move in process was pretty quick and easy.

Very good experience

Holly was fantastic made the move very easy top quality all around and very secure

Very helpful and timely

Clean facility. Excellent customer service. Security and great hours.

CubeSmart made storage simple

As someone who has never used self storage before, I had no idea what to expect. CUBESMART went above and beyond. Clean safe and easy, I couldn't have asked for more. The manager holly was friendly and helpful and the price is very reasonable.

selling my house

Very stress out and these lady's .are the best here at cubesmart unbelievable friendly and kind made my day

Very secure and clean!

The storage space itself felt very secure and clean and I didn't feel worried leaving my stuff there over the summer. Holly Carver was also very pleasant and answered every question we had in a timely manner!

Amazing Experience!

Staff is helpful, facilities are clean, and the place is very secure.

Love it.

Great , clean units, friendly staff.

Very Professional

Both of the women I spoke to were very helpful. They patiently explained any details I needed to know and answered all of my questions. The facility is clean, well-lit and secure. While you have to buy their locks, the reason was satisfactorily explained. The only negative comment I have is the fact that there is a rate increase after so many months. (I don't recall the time period in which this takes place.) This is the first time I've ever heard of a storage company that automatically imposes a rate increase for an existing customer regardless of payment history.

An excellent experience

Access is smooth & easy. The staff is very helpful. Pricing is very good and the space is clean.

Easy, price was very good, facility is clean and secure.

Great service, excellent facility

The staff was very nice, called me a couple of times to verify my reservation and describe all the costs. When I arrived, they were very nice, professional. The entire facility is locked with codes, including different access to different floors, so the security felt sufficient for what I am storing. The facility, granted, is relatively new, but it has been kept tidy and clean. Overall, I definitely recommend this storage unit.

excellent customer service!

I was shopping around for a storage facility so I stopped by. After speaking to Holly I was sold,she is super helpful,you are lucky to have such a great employee! She went above and beyond to answer all of our questions.

Nice facility. Barbara was very nice, accommodating and very helpful!

From the start Barbara did a great job overall. She wasn't pushy, just very helpful answering all questions and getting us exactly what we were looking for.