Public Storage - Brighton - 156 Lincoln St

Great storage space

Best deal in Boston. Great location and staff.

Easy access and clean unit

It was better than expected. App feature was great.

great service

Thank you for your respect, for even going out of your way, for doing your job, for being so professional, and for being helpful. I definitely do appreciate it. You can get 5 stars!

Great storage unit with a convenient location

Great storage unit with attentive staff who were very communicative of the whole process and were very flexible with my move-in and storage

Harry was great

Harry made me feel welcomed as soon as I walked through the front door. He made the process friendly and easy. i would recommend this location to my friends and family.

Great!

Clean and accessible. Great customer service as well!

Very efficient and straightforward

The front desk agents were very helpful during this stressful transitional period. They deserve a raise!

Friendly staff

Jackson was so friendly and helpful!

The manager and employees at my...

The manager and employees at my location are great, but they are hamstrung by terrible corporate policies that nickel and dime the customers. Also there were rodent droppings in my unit

Great Experience

Deborah and Jackson of the Brighton, MA location, were great individually and as a team. Both were well informed and very efficient. Deborah explained everything to us with patience. She answered all our questions. We were very satisfied with the warm reception. She's a great asset to the company.

Better than the rest

I tried to deal with other storage places before, but yours is definitely the best in all respects: customer service, user-friendliness, staff (Jackson is great!), convenience, price.

Great experience working with Jackson...

Great experience working with Jackson at Public Storage Allston. He was friendly, professional, walked me through every detail. No complains there. Although I think the storage insurance is a bit pricy for the $$ it covers.

Storage is Great, but Forceful Customer Service

I've never had a big issue with using Public Storage to store my belongings. One of my only gripes about using their services is that they really push on the customer to buy boxes, moving supplies, etc when they sign up. In my case, I just needed to store some boxes over the summer while I'm away from school. I already had purchased my moving supplies. However, when I went to the location to register for the unit, the employee would not stop pushing me to buy some boxes or moisture beads, even though I didn't need anything. In the end, I caved and bought $5 moisture beads just to get the employee to move on with the sign-up process. They also hide their sign-up fees and don't explicitly tell you about the required purchase of a lock ($25!). Overall, not a bad experience, but it's definitely something that tarnished their reputation in my eyes.

The facility was very clean and...

The facility was very clean and organized. The manager was very polite and helpful. The enrollment was straight forward. We were very satisfied with the selection and look forward to using the facility.

Great affordable move in introductory...

Great affordable move in introductory discount. Thank you very much!

Great first time experience

This is my first experience using a storage facility. I found it very easy to use the online reservation tool and found the in-person process to be straight-forward and efficient. The manager on-site was friendly, patient and efficient. Everything was fully explained and I was never rushed even though I was the last customer and she closed right after we completed the registration process. When I returned later to load the storage unit everything worked as it had been explained. I'm not sure what more I or anyone could expect or ask for. Thank you for a simple and easy transaction during an otherwise stressful time(moving in to an apartment from out of state).

Public Storage is exactly what I needed...

Public Storage is exactly what I needed to store our excess household goods and their Site Manager assisted me in a swift knowable manner. The Site Manager was friendly answering all of my questions and explained all the details of the lease agreement fully. I highly recommend Public Storage to family and friend without fear or reservation.

Kerry was very helpful and a great to...

Kerry was very helpful and a great to work with, thanks Kerry!

June 2018 unit!!

Kerry was a little intense when we first spoke live in am but was more receptive in person ! As someone who has a deceased brother of ALS who was an executive for public storage that was a deciding factor on if public storage was the right fit ! A little front funded with your cyclinder lock requirement ! But I respect the policy and procedures!!

Online Rates

It's sad that in store versus online rates and availability and sales prices are not adjusted nor honored. PS does not employ best business practices...regional and district and store managers are horrible in terms of honoring or adjusting situation...this should be a win win situation for all.