Square Space Storage - Baton Rouge 12850

False advertising

I was told a discounted price for 3 month but was charged full price. Also, I was not able to enter into my storage at 5am causing me to lose thousand. According to one operator, she thought the pin pad was broken but than following up with a different operator, I did not have 24 hour access. Bad customer service. And the storage across from mines seems to be now a trash bin.

It’s cheap for a reason

I had to get a new storage unit after seeing my original one in person for the first time. It was an indoor non-climate, and was extremely sketchy looking. I immediately realized why this place was so cheap. You get what you pay for. Customer service was great though when I called and let me switch to a different unit, a drive up, but it took 3 tries to find a unit that was actually open and empty based on what they said should have been. So it doesn’t seem like their follow through is very strict for when people are supposed to close out their units. Doesn’t seem staff actually check the units to make sure they are open and clean. I don’t feel safe with my stuff there and the whole place just had bad vibes so I’m moving to a different place.

Needed a small storage unit quick and priced reasonably.

I was able to secure a unit by phone without a long process. The rep was very professional and knowledgeable, she answered all my questions, and even after finalizing everything I realized I purchased the wrong size she was so nice about it and immediately transferred me to the correct unit and updated the paperwork. I'm very pleased with the facility and customer service experience.

Very professional and prompt

Very nice and pretty smooth check in, the only bad thing I can say is that the unit I paid for was supposed to be a unit with AC and it didn’t have AC. Other than that set back this storage is a pretty good storage place.

Quick and easy to reserve

Great customer service! They explained things fully.