KO Storage of Louisville - Crums Ln

I previously left a review last night wens Feb 4th

The customer service representative never said under her breath never hinted I was a slow guy at connect in the dots on how to do the signage on final 3 steps but her walk through was easy her patience incredible amazing she had so much patience that if she where a primary care physician. she would be a book author. host a nationally sindicated talk show . also have a world record for the most customers umm error . WORLD RECORD FOR MOST PATIENCE ! News flash ? if she quits her job the CEO should quit . the owner founder should sell off move on be done. because finding another employee like this one is more than 100% impossible. This employee could be the president of a country or corporation . But as a humble person she is she took this position She is a priceless employee and dedicated more than you can know. Time will tell but if she decides to stay on I see her as future CEO. hey congratulations on having one of the best customer service reps one could ever dream of. Attention Advice Alert : look up how she found her way to be employed there and if it's a job placement service send the a personal mail person card of thanks ?? and keep that source open ! Thanks so much if I knew it was like all that I would have not did the phone on line www walk through. But having said that my self esteem is ???? like way off the charts. I said to myself wow I can do that

Mice poop everywhere

I paid for the unit online. I won’t be staying long when I open it up. There is mouse poop all over the unit floor

It needs to be cleaned

It has a mice problem & it has different storge areas with nasty stuff sticking out of there & itz a couple that lives in 1 of them

Your Assistant wasn't helpful at all

As I got to the place, I couldn't find 68-68 si U called and talked with 3 people the first two talked to me but got cut off , I waited for awhile but they didn't call me back to help me? That's not Professional! Then I called the third One, he stayed on the line with me I had explained that there wasn't a door lock on 69 it had been pull off are how ever ! So he put me at another ont 274 got there it was dirty with bottles papers etc. He heard me kicking them out, so we got that one locked in!

There was a problem but it was made right with a different unit

There was a problem with the unit 228 a 10x10 I started with the lock on the door was broken but after a few phone calls with KO it was made right the next day with a different unit of the same size

Online says 24 hour access and they do not have it

The only reason I rented from ok is because it said I'd have 24 hour access. Well that was a lie. I do not have 24 hour access and I don't have the money to move my storage now

Not happy with the facility.

Facility is horrible, did not like the fact that there's no office . It would have been nice to know up front that I needed to provide my own lock.

All size storage

Nice clean storage space, first time getting through the game may be hard but other than that this unit is great

Fast, friendly,& affordable!

Renting my unit on line was awesome! The website is laid out perfectly and is so easy to navigate through. Not only are the folks in the on site office friendly and helpful, the operators at the call center are as well. I had told everyone that I know that they should rent from here when looking for a storage facility because they're fast friendly and have the absolute Rock Bottom best prices in town! Plus you can access your storage later than 6:00 which is wonderful! Thank you very much for being user friendly and kind.

Pretty good

Location, price & customer service was great.