Prime Storage - Lexington

Thank you

10-10 great service thank you

Charged me 16.00 more then price I reserved.

I never got a free month. I paid on July 24 20024. 71.00 instead of the 43.00 a month for which I reserved the unit. Then 2 days later on July 26, 2024, they took another 16.45 out of my account. My rent was to remain the same at 43.00 a month if I signed up for the autopay. On August 26 2024 they charged me 59.00. Now they say they are raising the rent on October 23 2024 to 73.00.

Great place

Who plays habit storage very friendly

By far the greatest customer experience.

This is my first time renting with this facility, to say I was very satisfied, would be putting it mildly. I found myself in an emergency situation ,,and the mgr was extremely helpful. The customer service I received was 150%, Hands down the absolute best rental experience , I have ever had !!

Nice and lots of room

Nice place and I would tell my friends about it

Very accomadating

I was in a tight bind and had to move after graduation and it was a struggle but I received my unit last minute.

Great customer service on after a long week.

Prime Storage Unit is what I needed when after a long week moving daughter from apartment and storage in Florida to her home and storage unit in Lexington ky, great service by Prime Storage customer service.

DO NOT USE THIS PLACE

dont use this service this place stole my items and i have never missed a payment and was not given proper notice to retrieve my items i was told that the only reason she did not give me the notice was because i was in another state and it would have to be retrieved in 24 to 48 hours/, first of all, she didn't knows where was and didn't me time or notice/her name i Christina she very rude and does not need dealing with people my mom's ashes were in my storage so of course, i would have retrieved my property she was yelling asking what did i want her to do she probably has them in her house allegedly i have to contact lawyers and sue this is an outrage to treat peoples property like that without the proper procedures i have every correspondence as well as the records then she wants to say she will contact the buyer well she may not have to look far allegedly she is the corporate if i could give negative 100 i would do not use this place

Wouldn't Recommend

just now NEW I done business with this company over 3 years after my mother passed away I stored her belongings. I lost all my mothers belongings and Cremation remains. Christina the office manager was aware I lived in Florida and never gave me an option to pick up my property. I have always paid my bill. Due to the hurricane and state of emergency she stated she noted account and all was good however sold all the items including my mother's remains 9 days later with no remorse.

very easy to navigate website and payment was a snap

clean and easy to find storage units in a secured facility.

Very helpful!!

I lost my key and I was met with very friendly staff first thing Saturday morning. They took care of me very quickly!!

Great price!!!

Nice place easy move in driveway needs work for potholes but so far so good

THE UNIT WAS "CLEAN, DRY & PERFECT SIZE!"

I CHECKED AROUND EVERYWHERE FOR THE SAME SIZED UNIT, BUT EVERYWHERE ELSE HAD "RIDICULOUS PRICES!!" THEN I CAME UPON PRIME STORAGE WHICH WAS AFFORDABLE, CLEAN & SECURE!! I GIVE U "5 STARS!!"

It was quick easy and affordable.

The staff are super awesome and the facility was as advertised.

Very friendly

The clerk was very helpful and friendly. Seems secured well and easy to find.

Great customer service

Both the person I spoke to on the phone to get a unit booked and the woman behind the desk day of were extremely helpful and personable

Very nice

The lady was very sweet and took care of me very fast

Feeling of Ease!!

Thank you for making me feel like my belonging are secure and safe. I recently rented storage somewhere else and I have never been treated more inhumane. I was greeted with a smile. I did not catch the clerks name but he was very personable and treated me with the utmost respect. He walked me through the gate access and let me know if, I needed 24 hour access to call and let them know and how much extra it would be. He gave me time to read the lease and look over the insurance policy without being rushed. Thank you so much for your help

Excellent experience with this company

Christina was extremely sweet and very helpful. She gave us excellent customer service with a friendly smile. I would definitely recommend my friends.

Easy

Nice clean friendly staff easy access