Storage of America - 62nd

Great Value, Great Service

Great Value, Great Service Great Value, Great Service Great Value, Great Service

no live person

When I arrived at the facility for the first time, the kiosk kept telling me a live agent would be with me shortly but nobody ever came. I had to call to get the correct code and then again to have the tag removed on the unit door. I called back a third time and was told that I could just remove it and that my lock would be inside the unit...there was no lock.

Didn’t get my rental special

I only reserved a space here because the unit I was reserving said the first month would be free. Low and behold I still was charged the full price for my rental. And when I contacted customer service she said the manager would be calling me and I’m still waiting on that call…

Not sure if I will recommend anyone

Everything started off good as far as reserving the unit. I received a call after my initial phone conversation with one of the reps and setup an appointment for Saturday May 1st to in order for someone to meet ne at the Facility to go over things in person. I arrived at the Facility on May 1st at 10:00 no one was there I call the number on the door and after at least 15 minutes of holding a customer service rep answered. I explained to her that I had an appointment and no one has shown up. The customer service rep took all the information and informed me to wait a few to see if I receive a call back. I left about 10:25 because no one returned my call. I received a call from the manager later the same day around 3:45. I then set up an appointment for Monday May 3rd between 4:30 and 5pm. I arrived at the Facility at 4:35 I wanted for a few mins. and then called the number that called me on Saturday and spoke with a customer service rep and I explained that I had an appointment and no one has shown up the customer service rep spoke with the manager and she said she had forgotten because they were busy at the eastside location. The customer service rep said she could give me a code to get in a look at the unit and she did answer all my questions. After looking a the unit she took my information in order for me to rent the unit. I did ask her if there would be any discounts on the 2nd months rent and she stated she was not sure because she is not the manager.

Smooth!!

Quick and easy access codes were emailed immediately! Early and late night access without a hassle

Unit lock

Easy set-up. The only problem is finding the right lock to fit the storage unit. The Kiosk was out of locks.

Very Affordable

Sure helped us out in a pinch….just needed >30 days of storage time.

Nice fees are too high

It's nice fees are too high. I don't know if I could recommend this bases off of that because life happens.

This worked great in a pinch!

Moving an elderly mom is tough enough but then finding out that one has to wait 3 weeks to actually move into a place requires some temporary housing for her belongings. Very pleased with how this all worked out.

Great Facility

Friendly staff and conveniently located

So far so good!

So far so good! I believe the unit is going to benefit me for the next 3 months until my permanent move.

Like the storage unit so far so good!

So far the storage unit is good.

Typical storage facility, seems to have lots of security surveillance, nice that everything is ground level

I just moved in so I can't give a full review of the place yet, but so far so good. The staff was helpful and my things seem to be in good care. There were a few spiderwebs in the unit so I'm just hoping they do some spraying regularly so all my boxes aren't covered in webs.

Clean unit, cheaper for the area

Very secure; friendly staff. Not happy they will be limiting access hours later this summer from 24/7 to end at midnight.

Very pleasant and helpful. Professional.

Excellent.

a good experience, no complaints