Heartland Storage - Michigan City

So Easy

I was looking for a small storage room and wanted to stay around 50.00 a month. Other places were a lot pricier and didn't have online abilities. This process was remarkably easy, priced perfectly, and every step was done online with ease. My unit is fantastic and I had zero issues accessing the property and my unit. I'm very happy and grateful.

Inconsistent and confusing website and service

In person customer service contradictory and borderline rude. Website and email interaction even more mystifying. I was instructed to email documents back to do not reply emails. Choose this location because of lower price but I guess you get what you pay for.

For the price

It's affordable, easy access. Only issue is needing someone who actually is on site for any questions you might have, and no one is on site

Exceptional

The facility is nice secure and clean.the attendant was very nice and helpful and professional.

Nice place

Nice place, easy to find making improvements all the time!

Very nice and easy

They were extremely helpful especially with all the coronavirus going on customer service was great

friendly

great service and friendly people

Very nice place

I would always use this place

Satisfied

Very clean nice facility with very convenient kiosk with excellent security price is a little steep , but overall great place also best one around this area by far !

Friendly staff

The staff is super nice when you need something, but the units could be a little cleaner and getting started initially only works on the spot....I reserved a lot the night before and they couldn't find my reservation so I had to start from scratch, which was fine, I just had to reenter all of my info all over again

Good customer service

We had some trouble moving in, and the owners were not present. However, when they arrived the next day they were very understanding and flexible.

Excellent experience

Good communications, friendly service. They worked hard to accommodate my timing and space needs. It's a newer facility with nice, well-kept, clean units. There was a small admin fee, but you also got a high quality lock for free. Good location near the highway, easy access. Recommended.

We had to get "correct" change because they don't give change back. Which makes no sense. It was hard to get our vehicle pulling a uhaul trailer back through everything to even get to our storage unit.

Do not like just having a kiosk

Don't like just having a kiosk and no one in the office. The person on the line was very friendly and helpful. I had reserved online and had to do it over again at the kiosk. The unit was dirty

Decent pricing and ability to access at any time

I am very pleased with this company. I was able to de-clutter my home on a budget! The size of the unit was perfect for what we needed. I would recommend this company to all of my friends. The ability to access it at any time of the day or night makes it convenient for us.

Great Experience

Friendly staff. Easy to use 24 hour system

website & email indicated in-person assistance at time of move in but office was closed. telephone/kiosk assistance completed the move in, albeit with some difficulties in underatanding the process. electronic entry to the physical facility differed from the printout instructions, but the difference was indicated on the keypad at the gate.

Great location for me