KO Storage of New Castle - S 103

Great Value!

I wish this facility still had an on-site office. I went to selfstorage.com to find this facility when I was moving three hours. Their reservation specialist was excellent very patient and helpful giving information about the storage availability in Newcastle Indiana. The online rental agreement was fast and Easy, but there are a lot of fees at this unit that are not at other facilities. The property is grown up with weeds and the unit was clean, but you can tell there’s no one on site taking care of it.

Too many added on fees.

Couldn't understand customer service. Couldn't get registered by email had to have customer service complete it and then there was a 5$ per month extra fee. A small 29$ storage unit price went up to 45$. I will not refer any one. Only storage facility that I could get at the time. Unit was spotless at move in.

Clean storage

Great price and newer clean storage

Very easy and helpful service

The phone conversation with your associate made my experience very easy and helpful

Coment

Very easy to book and get in unit quickly!

Under new ownership through an out of state company.

I have had a unit at this location for over 20 years. It was a local company that provided personal service by having an office with office hours and customer service. This location was purchased by an out of state company 2 months ago. They have since closed the office completely and are now adding new mandatory fees to the accounts for insurance. I'm sure this is just the beginning. There will probably be many for fees to come.