Extra Space Storage - 3461 - Mokena - 191st St.

Temp storage of furniture

The reservation process was simple and easy; after pre-paying online, the information for my unit and access to the facility was met via email & I was moving in the same afternoon. The unit was clean and easy to access, and there was also a hand cart to make moving things in easy. Highly recommend!

Abcde

Both of the ladies were very knowledgeable and efficient during My interaction with them

Super clean & Super user friendly

Super clean and easy access to unit large property for trucks and trailers. Customer service rep Ric was outstanding when purchasing the rental. A++++

I recommend it highly

Everything was great, except I filled out a survey before this and this I think is now the third one I’ve been asked to fill out!

Moving in with my fiancé

Starlin was super friendly and helpful during the sign up process

Very easy to move in

The lady behind the desk was very friendly and polite, she explained the policy very clear, showed us the storage area.

Quick service. Very nice employee

The sells rep was nice and very professional

Summary

Great experience. Super helpful worker. She was sweet and really helped us out in determining what was best for us and showing us around. We ended up going with a larger unit, a little pricey but it’s so clean and like new. Can’t go wrong. We had some people help us move stuff in and they even complimented on how nice it was!

Great, clean, secure facility.

Would highly recommend this facility. State of the art.

Can reserve a unit 24/7

I started a new job, a couple hours away from home and needed a larger storage unit, closer to work. Upon searching for one I wasn't finding anything close or anyone with available units. Until I came across Life storage. Not only did they have the size I needed and a decent price, but I was able to reserve a unit online after business hours. It's hard to work during the day and still be able to get a unit, without having to try and make calls during work. Thanks Life storage.

Thrilled to have this storage locker

I was happy to get this storage locker (closet) for my business records so close to my home. Cleans up the house from all my records!

Trailer storage

So far, so good. Plan on using on a monthly basis

Quick and easy process

Very helpful staff. Clean facility

Awesome customer service

Great customer service, very friendly and helpful staff!! Very thorough expaining all if the policies and procedures of Life Storage.

Great customer service.

Needed to find a storage unit and someone referred me to Life Storage. The people were very friendly over the phone and when I went to check out the unit she was very informative and friendly. Unit and grounds were all kept up; many units to chose from; they work with you to make sure you pick the correct size. No issues at all, very satisfied with my choice.

One improvement may save your walls!:)

The hallways are very narrow...you may want to have smaller, more narrow carts to be sure you can make the turns without hitting anything:) Tammy was awesome though and I love that you have an access to a restroom if needed...helpful when moving things to have a restroom handy! Thank you!

Very nice

Nice place, clean, good hours.

Very nice storage area and company

I would recommend this storage facility. Very helpful personnel and clean units.

Love this place

Moving after my divorce was the most stressful thing ever but the ladies in the office in Mokena were amazing. They helped me reserve the unit, find movers and helped me get all the right boxes for my stuff. The girls reserved my unit for me and my unit/building was the cleanest I've ever seen in storage. Thanks again ladies and keep up the great work!!

I was told that I could move in at any time from 9-5 on a Saturday. I hired movers and paid them for 2 hours, everyone on my end was on time and ready to go, however when we should up at the storage unit, NO ONE was to be found. All doors were locked and there was a sign on loose leaf paper, will be back at 12:35. Now, I get that everyone is entitled to a break and/or lunch however, Saturdays are the busiest moving days especially for people who work a 12 hour day during the week. I went over on my time for the movers I hired and had to pay an extra hour for them. Then to find out through talking with other tenants renting units around mine, that they were offered 50% off for the first 3 months, I was only offered 50% off for the first month. Not happy about overall experience, and am looking for another storage facility as we speak!