Public Storage - Country Club Hills - 18400 Cicero Ave

It was a nice a experience the manager...

It was a nice a experience the manager of the storage faciltiy was pleasant and helpful. She made sure I understood the instructions and the code. Tonya was really helpful. The facility is clean and security is good.

So far everything has been fine

So far everything has been fine. The customer service reps are very nice & helpful

Access Hours

Great customer service! However, I wish the access hours were longer.

The Matteson staff are awesome!

The staff at the Matteson location are wonderful! So pleasant to work with and genuinely helpful. My rental was facilitated quickly and without hassle.

So far my experience has been...

So far my experience has been excellent; from my initial contact to my move in things have gone very well.

GREAT CUSTOMER SERVICE!

GREAT CUSTOMER SERVICE!

The Manager on duty was very ...

The Manager on duty was very professional and prompt, very helpful. She did a great job of managing the space with multiple customers at the same time. I do believe public storage should have two people between certain hours when you have four people getting new storages and three making payments the phone is ringing you have to walk people outside to see the units. I think she did a wonderful managing all tasks and very professional but public storage should consider changing their process.

Friendly customer service!

Friendly customer service!

TANYA was such a pleasure to work with! A godsend she definitely deserves a raise and promotion because I have come to this location and not received good service BEFORE but today TANYA was there and such a big help! I so appreciate the help and effort that she executed! I will refer business just because of her.

Tanya was very nice and informative to help my decision on what size I needed. Very satisfied

Tanya was absolutely fabulous! Her customer service and knowledge was exceptional. Public storage needs more employees like her.

When I first arrived at the storage my reservation was all messed up the young lady who made the reservation online told me that they had the size unit I needed to accommodate my situation and the storages of that size were all accupied , The young lady Brittany that was taking care of me was very passionate and understanding need more workers like her I gave the storage 5 star's Brittany conversation, and effort with finding me a storage unit in my time of need made me feel good about using Public Storage

Tanya is awesome with customer service and she has helped me very much. Thank you. Always kind and pleasant

PS Promises Fall Short

My interaction with the customer service agent/rep was pleasant and hassle-free. The concerns I have are how dimly lit (dark) the property is once the sun goes down. It's pitch black. During the summer months when the days ate longer, it's not a problem, but 7:30 pm in September is night time and I don't feel safe going to my unit after sundown. It would be nice if the units were swept & dusted for cobwebs before a new tenant moves their things in.

Exactly service!!!

I was extremely satisfied with customer service!

Great Staff and Very Clean Facility

The staff was very friendly and the facility is very clean. Easy access from the highway and they will prepare your paperwork while you are in route to the location.

Best place to store your goods.

My experience has been a good one slnce day one.