Hawai'i Self Storage - Kapolei West

84-965 Farrington Highway 814 B

The woman who checked me in was awful. She was curt, unfriendly and frankly rude. Your check in docs said if I filled out the online registration and paid that I could go directly to my unit. NOT TRUE! I had to fill out additional paperwork standing there at the counter. When I showed her the docs you sent me, she dismissed it with a wave of her hand. The code did not work. I had to try over and over and finally she gave me a temporary code. Then I had to climb a huge ladder to get to my box. I am 70 years old and would never be able to handle lifting my stuff and climbing the ladder. This should be disclosed beforehand. If your staff had been pleasant and accommodating all this would not be too much. As it was this was an extremely unpleasant experience. Where is my refund?

Very helpful!

Appreciate the customer service

Staff is amazing: caring, patient and calming.

See above the above note for FYI

Great Customer Service

We were looking at numerous other storage facilities. The cost was a bit higher than the previous ones and the deciding factor was the great customer service we received.

Excellent Staff & Facility.

The staff was really nice and efficient. Paperwork was completed in no time. The facility is in good condition and it’s clean. I like this location because it’s quiet and it feels safe.

5 STARS

The ladies in the office were amazing, quick and efficient. Made things so easy for my mom. Very clean and secure place.

Helpful and friendly staff and great pricing!

I cannot speak for their regular pricing as I rented a unit on promotional pricing but what I paid was not too expensive. Friendly staff

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Excellent, fast & efficient servicing. 100% satisfied.

Great Customer Service!!

Mel, thank you so much for making the process so easy! You’re customer skills is greatly appreciated! The cleanliness of Hawaii Self Storage is Beautiful! God only sends the Best! And You Mel, Were The 1ne!! Mahalo!!

Awesome customer service by Janlyn

I want to thank Janlyn For awesome customer service Love the Ac units Clean place Love the security gate

Access

When we came to put things in the storage there was only one ladder. Also the people who have the storage across the hall had their things up and down the walk way making our unit inaccessible. They were rude and angry. Overall making me question how easy it would be to come and go. This was about 5 pm Sunday.

Easy, Good Deal, convenient, nice pleasant help.

Thanks for offering a convenient , easy, secure, place to keep my things!

Tammy was very helpful

Nice facility and climate controlled

The service was fast and the employee was really nice and helpful..

The service provided was really awesome the person that helped me was friendly and nice the site was nice and site was nice and clean she had provided good customer service. Awesome services

Good price and location and friendly staff.

Overall great, it seems like it has one of those carts to carry stuff for the entire facility, and when I got there it was locked at a side that my code didn’t give access... So way more trips carrying boxes with my son. I don’t understand, all the other storages that I know have those available. I am glad it was not a lot of boxes that I had this time. And i don’t intend to be putting more stuff there, so it is going to be fine.

Very nice staff that were happy to help

Nice place with clean area, there was a long wait due to printer problems but staff was nice to me. Moved in and it was no problem. Thanks

Very nice staff that were happy to help

The storage unit is exactly what I thought, for cheap price, the staff is nice and helpful, and the place was not very busy. Only problem was that the check in process took at least 30 minutes which is a long time.

So far so good!

Such great customer service, easy to understand steps of moving in!:)

Excellent Location

Excellent customer service Clean facility and a top notch security system through out the whole compound.

Great customer service

Staff was great, Customer service is excellent