Public Storage - Savannah - 12315 Largo Dr

Customer Service

Lady in the front office outstanding customer service. Detailed, friendly and patient. Wish they allowed access to your unit a little later than 9pm. And the lock is a challenge to use.

People Friendly Staff

The young lady that assisted me with reservation and the young lady that assisted me with rental completion were both very friendly and professional they even answered questions I never thought to ask about rental process being a senior you don't see that very often and I'd definitely recommend this storage to anyone else

Not too bad could’ve been better

Ok so far. I wasn’t particularly thrilled with the cleanliness of your unit, but it was acceptable.

Jessica is AWESOME!!********

My unit flooded twice due to building problems and everything ud destroyed..She has gone way above to help me as I've had a stroke and an disabled. She us absolutely outstanding..kind and you are blessed to have her as you employee..she is still helping me figure iut what to do

Easy, clean, organized

The staff was wonderful. Process easy. Unit was clean.

Nice clean and easy to work with and...

Nice clean and easy to work with and very quick signup

Very sweet and polite young lady helped...

Very sweet and polite young lady helped us. She was knowledgeable and very helpful. Felt comfortable that it was a safe place to trust.

Super fast and quick

Super fast and quick. Loved the lady at the front desk

Great experience

Great experience

Staff was extremely nice and helpful

Staff was extremely nice and helpful. My new storage unit was clean

Communication is Key

Communication is Key! I arrived to move into my unit and to sign all required documents. No one communicated that there would be a district meeting and no staff would be on hand to permit access to the office or to greet incoming clients. My moving company is paid hourly. I incurred an additional $145 for the full hour although the office closed and we waiting for 42 minutes to be serviced. In the heat of the day, it would've been helpful if I had knowledge the office would close for a district meeting. I would have liked to have had the opportunity to plan my move AROUND that time so the driver and movers didn't sit idle waiting to get access to begin unloading my items into my storage locker. It delayed the completion and we lost momentum in the heat, which also resulted in me having additional fees owed to the moving company.

Fantastic!

The staff was extremely nice and completely professional. That lead to a quick and hassle free time getting a storage unit.

Security of facility

No issues moving in, however after about two weeks later the security gate was damaged and subsequently left wide open for at least one week if not longer. Although there are other measures in place to ensure the safety of people's belongings, the broken gate allows for anyone to drive into the premises.

Melissa was a great help she helped me and my wife with all our storage needs before my deployment.She helped us pick the right package for our last minute packing.Great service and clean facility..

Melissa was very very helpful. She made my purchasing experience easy and satisfying. Very nice and awesome customer service. Thank you Melissa for your help.

I walked into Public Storage today unaware of what I actually needed. Melissa was a great help walked me through the entire procedure and gave me a great price and excellent customer service. I appreciate the friendly smile and great customer service and the property was well maintained.

The staff had great customer service! This facility is neatly organized and clean. For the price, my valuables are in a safe environment with a great staff.

The Service I received during the phone call and in person was so professional! Missy did an outstanding job walking me through everything I needed to know about my unit and administrative procedures! I look forward to this relationship with Public Storage!!

Melissa was very nice and pleasant to ...

Melissa was very nice and pleasant to work with, I loved her knowledge of the offers and gave me a wonderful deal. It was a great experience and I would recommend consumers to that location.

my first trip to storage and i couldn't ...

my first trip to storage and i couldn't get in the code was not working i had to take my things back to come back the next day