Midgard Self Storage - Alpharetta - 13700 Georgia 9

horrible customer service

After payment was made, and link was given to the renting webpage to get the code to their lock and door code, it too many phone calls , hours waiting back for calls , no one answered the video call in the lobby, it took (4) days to get in to the unit. Then I agreed to rent here I was told 24-7 access, but after days of complaining about any access we got ahold of MO, she told me mo we did not pay for 27-7 access and that is an extra $10.00 and nothing can be done to avoid that fee, I said that is sad when we made it clear that was the most important part to us to accommodate our schedule's, so there went $10.00 ,more. I was skeptical of renting here after all the bad reviews, but now I see why there is so many bad reviews and understand them. Property is unattended by a person or video phone people, you need a code for a bathroom, you need a green lock which is their lock ( so they have access to your stored items) and then your lock. It's a mess here , location is great, they just need people to run it, otherwise it's NOT a bad place, just bad business practice's.

Too many reasons

Took them hours to return calls, even the video call in the Lobby is unattended, no one answers that phone. You need to have their lock on you unit, and then your lock so you need (2) locks at al time and they have the combination to your stuff. Took (3) full days after I rented to get access to my unit. I was told 24/7 access to the unit when I signed up, then after the 10th call to this place and hrs later I was told NO I did not pay for that and it's $10.00 more a month for that. No one is on the property.

Nice & Clean

N/A Awesome experience was great

Crazy price increase

They just had a 22% price increase!! Not too greedy. And they have a history of break-ins.

good experience

good experience good experience good experience