Public Storage - Lilburn - 460 Beaver Ruin Road NW

Everything was alright.

Up to this point everything has been fine. I deeply resent being forced to complete this survey. I am only doing so to stop the spamming emails. Please reconsider this tactic.

I was assigned a really bad spot

I needed a garage to put my car in because I was going to travel overseas for one month and I trusted Public Storage in the sense that the spot was going to be a decent one, but it was not. The garage's floor was too high for my car (a Honda Civic) and it was almost impossible to put it in. I even broke the right rearview of my car and got a scratch trying to fit it inside. Absolutely nobody there to answer the phone, neither a chat. Just no one. I had to call a friend who came and did the best, we tried putting the car using reverse but we had to go to a car items' shop at 8 or 9 pm to get a thing and after many attempts, we could place the car inside. I had a really bad time and I wonder how will I take my car out when I arrive on January...

Just top notch service rendered

Just top notch service rendered

Invisible Staff

The first time I went the person inside was very helpful. Since the initial day, I have been to the storage facility everyday at different times and no person ever seems to be in the office or answer the phone. I actually heard 2 other renters say the same thing. I was looking for the office person at 3:30pm and the sign in the door said will return at 12:40pm? And no one was on property either, as I searched up and down each row. Let's hope I don't ever have a problem.

Twanna is very nice. She always welcome us with a smile. She has very good customer skills

I received excellent & fast customer service from Twanna Today. I'm happy i chose this location.

Thank You Annette for helping me today! I am very pleased to know you are managing the property! Your kindness meant so much to me!

Dianna was a great customer service manager. I arrived a little late and she helped me out no problems. Made sure I had the correct size unit and everything. It was also really nice to have the ability to fill out all the paperwork online so when I showed up all I had to do was sign. I even paid for the first several months ahead of time so I wouldn't have to worry about paying another bill as I transition to move into the area. Thank you for a great experience ^_^

Diana was very friendly from the moment she called to confirm my reservation. When I arrived at Public Storage she was even friendlier in person. The process was easy and she was very very helpful and professional!

Tawanna was extremely pleasant

Tawanna was extremely pleasant. Couldn't have asked for a better property manager.

Awesome

She was awesome